Louis Casale

• Resolved customer complaints in a timely manner.
• Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
• Assisted customers during selection process and helped choose perfect products to meet individual needs.
• Performed cashier duties such as receiving payments from customers and issuing receipts.
• Communicated effectively with clientele to maintain customer satisfaction and loyalty.
• Contacted satisfied customers to offer additional services.
• Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
• Greeted customers and provided excellent customer service.

• Answered use and repair questions via in-person, email and telephone requests. This job was SCT tuner related,troubleshot and repaired as things went south, recover ecu,pcm etc.

• Hired and trained service department staff to drive performance. Tech training, warranty issues, CSI for cust care, latest tech bulletins. Maintain proper staff levels, keep records and make mandatory reports.

Insured the entire service department, ran like a well oiled machine, incl training, warranty, parts, and all that is included as such.

As above, all the duties of a svc mgr position in a more laid back environment.

Service tech counter parts counterman.

Service tech counterman, rather large,busy facility, approx 60 svc techs at the time..

Service tech counter, filled,ordered sop parts, personally responsible for DRO/ SOP/CSO parts, this was the start of it all.