AARON KARPECK
Green Bay
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
Work History
Parts Counter Sales Person
Wisconsin Kenworth
05.2013 - 09.2023
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations
- Streamlined order processing for quicker turnaround times and improved customer experience
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals
Parts Counter Person
Fleet Pride
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations
- Assisted customers with locating specific parts, leading to a streamlined shopping experience
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines
- Processed customer orders accurately and efficiently, contributing to repeat business
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company's services
- Completed sales and service documentation for customer and business records and provided receipts of purchase
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses
- Responded promptly to phone inquiries from customers seeking advice or assistance in selecting appropriate components
- Ordered parts from various distributors to fulfill demands
Education
Diploma - General
Bayport High School
Green Bay, WI05.1994
Skills
- Invoice processing
- Goal setting
- Vendor relations
- Improving customer satisfaction
- Parts ordering
- Computer systems utilization
- Effective communication
- Problem resolution
- Attention to detail
- Customer support
- Clerical support
- Adaptability and flexibility
- Grammar
- Active listening
- Data collection
Timeline
Parts Counter Sales Person
Wisconsin Kenworth
05.2013 - 09.2023
Parts Counter Person
Fleet Pride
Diploma - General
Bayport High School