Charles Stull
Jonesborough,TN
Summary
Results-driven professional with extensive experience in inventory management and customer service. Demonstrated ability to boost sales through effective product recommendations and training, while maintaining organized inventory and ensuring operational efficiency.
Dynamic Parts Counter Sales Person skilled in team collaboration and training. Known for resolving customer complaints and enhancing service quality, contributing to increased customer loyalty and repeat business.
Experienced with parts inventory management and customer service. Utilizes strong communication skills to assist customers efficiently. Knowledge of automotive and mechanical parts to ensure accurate advice and sales.
Dedicated Parts Counter Sales Person with proven expertise in customer relationship building, effective communication, and problem resolution. Committed to enhancing customer satisfaction and streamlining operations.
Sales professional with robust background in parts management and customer service excellence. Known for building strong customer relations and efficiently managing inventory. Reliable team player who adapts to changing needs and consistently meets sales targets. Proficient in parts identification and order processing.
Knowledgeable [Desired Position] with solid background in parts sales and customer service. Proven ability to manage inventory, assist customers with parts selection, and maintain accurate records. Demonstrated effective communication and problem-solving skills.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
34
34
years of professional experience
Work History
Parts Counter Sales Person
Advanced Auto Parts
Jonesborough, TN
11.2025 - Current
- Managed customer inquiries and provided accurate parts recommendations to enhance service quality.
- Operated point-of-sale systems to process transactions efficiently, ensuring customer satisfaction.
- Maintained organized inventory, tracking part availability and streamlining order fulfillment processes.
- Trained new staff on product knowledge, sales techniques, and customer service best practices.
- Implemented inventory management strategies that improved stock accuracy and reduced discrepancies.
- Collaborated with team members to develop promotional strategies that boosted sales performance.
- Resolved customer complaints promptly, enhancing overall shopping experience and loyalty.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Crosstrained in other areas of the dealership, gaining valuable perspective into overall business operations.
- Assisted customers with diagnosing problems for [Type] equipment and purchasing necessary replacements.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Contributed to higher sales by recommending appropriate parts and accessories based on customer needs.
Dump Truck Driver/ Truck Boss
Trent Earthworks
Morristown, TN
06.2020 - 07.2022
- Operated dump truck to transport materials safely and efficiently across construction sites.
- Conducted routine inspections to ensure vehicle safety and compliance with regulations.
- Collaborated with crew members to coordinate material delivery schedules and site logistics.
- Maintained accurate logs of vehicle usage, maintenance, and delivery activities.
- Oversaw daily operations and ensured compliance with safety regulations.
- Coordinated communication between drivers and dispatch to streamline workflows.
- Monitored driver compliance with hours-of-service regulations to prevent fatigue-related incidents on the road.
- Provided support during unforeseen circumstances such as breakdowns or severe weather conditions by coordinating alternative plans efficiently.
- Conducted regular performance reviews for drivers, providing constructive feedback and identifying areas for improvement.
- Resolved conflicts between drivers and customers in a professional manner, maintaining positive relationships for the company.
- Maintained open lines of communication with clients regarding shipment statuses, addressing concerns promptly as they arose.
- Developed strong relationships with clients, fostering long-lasting partnerships and repeat business.
Shop Foreman/Mechanic
Moore & Sons Site Construction
Mills River, NC
12.2019 - 06.2020
- Supervised daily operations ensuring compliance with safety standards and project timelines.
- Coordinated workforce schedules optimizing resource allocation and productivity on-site.
- Trained new employees on equipment usage, safety protocols, and company procedures.
- Implemented process improvements enhancing workflow efficiency and reducing downtime.
- Monitored project progress identifying potential issues and recommending solutions proactively.
Heavy Equipment Mechanic
Trent Wyatt Construction
Morristown, TN
07.2017 - 04.2018
- Diagnosed and repaired mechanical issues on heavy equipment, ensuring optimal performance and safety compliance.
- Conducted routine maintenance and inspections on excavators, bulldozers, and loaders to extend equipment lifespan.
- Collaborated with operators to troubleshoot equipment malfunctions, improving operational efficiency and reducing downtime.
- Mentored junior mechanics in repair techniques, fostering skill development and enhancing team productivity.
- Facilitated communication between departments to streamline workflows and improve collaboration.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Delivery Driver /Route Sales Representative
S & S Tire
Huntington, WV
12.2013 - 02.2017
- Delivered tires and automotive products to clients efficiently and safely.
- Maintained accurate delivery logs and documentation for compliance purposes.
- Inspected vehicles and equipment to ensure roadworthiness prior to deliveries.
- Collaborated with warehouse staff to optimize loading processes and minimize delays.
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Parts Counter Sales Person /Mechanic
J & S Auto Supply
Elizabeth, WV
04.1992 - 02.2017
- Delivered expert guidance on automotive parts to enhance customer satisfaction and foster repeat business.
- Managed inventory levels, ensuring optimal stock of essential automotive components.
- Processed sales transactions accurately, maintaining financial integrity and customer trust.
- Assisted customers with product selection, enhancing overall shopping experience and brand loyalty.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Diagnosed vehicle issues using advanced diagnostic tools and techniques.
- Performed routine maintenance including oil changes, tire rotations, and brake inspections.
- Developed strong customer relationships through effective communication and service excellence.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Test drove vehicles to determine problems and test repairs.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Increased workshop efficiency by maintaining a clean and organized workspace.
- Changed vehicle oil and replaced filter.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Assessed vehicle maintenance status and completed needed service.
- Improved customer satisfaction by providing timely and accurate diagnostics of vehicle issues.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Prevented potential breakdowns, conducting comprehensive preventative maintenance checks on client vehicles.
- Utilized diagnostic equipment to evaluate mechanical problems in vehicles.
- Reduced downtime for customers by completing automotive repairs in a timely manner.
- Boosted customer confidence with clear explanations of diagnostic findings and proposed solutions.
Parts Counter Person /Route Sales Representative
Worldwide Parts
Reno, OH
01.1999 - 06.1999
- Managed inventory levels, ensuring availability of parts for customer orders.
- Assisted customers in selecting and purchasing automotive parts based on needs.
- Processed incoming and outgoing parts shipments accurately and efficiently.
- Maintained up-to-date knowledge of product lines and industry trends.
- Enhanced customer satisfaction through effective communication and problem resolution.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
High School Diploma -
Wirt Co High School
Elizabeth, WVSkills
- Customer relationship building
- Goal-oriented mindset
- Strong negotiation
- Product knowledge expertise
- Upselling strategies
- Order processing efficiency
- Industry awareness
- Sales techniques mastery
- Parts identification
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Verbal and written communication
- Cash handling experience
- Parts installation
- Operations management
- Invoice processing
- Training and coaching
- Inventory management
- Supply orders
- Delivery coordination
- Suggestive selling
- Product demonstration
- Coordinating paperwork
- Returns processing
- Replacement parts identification
- Parts recommendation
- Reviewing deliveries
- Parts documentation
- Parts department organization
- Stock number and pricing data
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Deal closing
- Active listening
- Effective communication
- Decision-making
- Customer interaction
- Relationship building
- Customer relationship development
- Purchase orders
- Self motivation
- Product knowledge
- Conflict resolution
- Maintenance knowledge
- Market awareness
- Complaint handling
- Professionalism
- Stock replenishment
- Supplier relations
Timeline
Parts Counter Sales Person
Advanced Auto Parts
11.2025 - Current
Dump Truck Driver/ Truck Boss
Trent Earthworks
06.2020 - 07.2022
Shop Foreman/Mechanic
Moore & Sons Site Construction
12.2019 - 06.2020
Heavy Equipment Mechanic
Trent Wyatt Construction
07.2017 - 04.2018
Delivery Driver /Route Sales Representative
S & S Tire
12.2013 - 02.2017
Parts Counter Person /Route Sales Representative
Worldwide Parts
01.1999 - 06.1999
Parts Counter Sales Person /Mechanic
J & S Auto Supply
04.1992 - 02.2017
High School Diploma -
Wirt Co High School