Nathan Hoeflicker
Marshall,MO
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my product knowledge expertise and exceptional communication skills at Brunswick Auto Parts and at Yeager's Cycle to significantly boost repeat business. Specializing in customer relationship building and technical understanding, I consistently exceeded service expectations, contributing to a noticeable increase in efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Parts Counter Sales Person
Brunswick Auto Parts
06.2023 - Current
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
Parts Specialist
Yeager's Cycle
02.2018 - 05.2023
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
Parts Counter Person
Oreilly Auto Pats
01.2016 - 02.2018
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Education
High School Diploma -
Marshall High School
Marshall, MO05.1994
Skills
- Customer Relationship Building
- Goal-oriented mindset
- Technical understanding
- Product Knowledge Expertise
- Upselling strategies
- Sales Techniques Mastery
- Customer Service
- Problem-solving skills
- Vehicle operations knowledge
- Team Collaboration
- Clean Driving Record
- Forklift Operation
- Invoice Processing
- Training and coaching
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving abilities
- Reliability
- Excellent Communication
- Relationship Building
Additional Information
I am also very adept at running any type of machinery i.e. tractors, heavy equipent, and forklift and recreational equipment
Timeline
Parts Counter Sales Person
Brunswick Auto Parts
06.2023 - Current
Parts Specialist
Yeager's Cycle
02.2018 - 05.2023
Parts Counter Person
Oreilly Auto Pats
01.2016 - 02.2018
High School Diploma -
Marshall High School
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