Summary
Work History
Education
Skills
Leadership And Community Involvement
References
Timeline
Generic

Dylan Gosnell

Houston

Summary

Dynamic Member Experience and Sales Specialist with a track record in exceptional customer service. Skilled in conflict resolution, relationship building, and problem-solving. Committed to enhancing member satisfaction and retention.

Work History

Member Experience Specialist (MES)

Vasa Fitness
New Berlin
  • Greeted members upon arrival, providing assistance with membership applications and other related processes.
  • Participated in team meetings to discuss challenges faced by members and brainstorm solutions.
  • Resolved member concerns with professionalism and efficiency.
  • Provided exceptional customer service to enhance member satisfaction and retention.
  • Assisted members with inquiries about fitness programs and facility amenities.
  • Conducted tours of facilities to showcase offerings and encourage new memberships.
  • Managed communication between staff, volunteers, members via email, phone calls, text messages.

Kitchen Aid

Care Age of Brookfield
Brookfield
  • Prepared and served meals in accordance with dietary guidelines.
  • Maintained a clean, safe, and organized kitchen environment.
  • Supported team members in meeting meal service deadlines.
  • Followed safety and sanitation guidelines during food handling.
  • Provided assistance to other kitchen staff members during peak hours.
  • Provided excellent customer service by responding promptly to inquiries and addressing complaints in a timely manner.
  • Organized storage areas for easy access to ingredients when needed for meal preparation.

Sales Specialist

Weedman Lawn Care
Brookfield
  • Contacted prospective customers to explain lawn care services.
  • Met or exceeded daily and weekly sales goals.
  • Assisted customers in selecting appropriate lawn care services and products.
  • Educated customers on product features and technical details to highlight benefits.
  • Stayed up to date on company products and services to support sales objectives.
  • Followed up with customers post-sale to ensure satisfaction with their purchase decision.
  • Engaged with clients to understand their lawn care needs and preferences.
  • Processed customer inquiries and scheduled service appointments efficiently.
  • Collaborated with team members to maintain a positive customer experience.
  • Maintained product knowledge through research on lawn care trends and practices.
  • Built strong relationships with key accounts through regular visits and follow-ups.

Grocery Associate

Sendik’s Food Market
Elm Grove
  • Greeted customers as they arrived in the store and provided assistance as needed.
  • Provided excellent customer service by responding quickly to complaints or requests.
  • Assisted customers with loading bags into their cars after checkout.
  • Maintained store cleanliness and safety standards.
  • Operated cash register to process customer transactions efficiently.
  • Collaborated with team members to support daily store operations.
  • Followed safety protocols while handling food and equipment properly.
  • Stocked product and maintained product displays according to merchandising standards, vendor contract terms and planograms.

Education

Associate’s Degree - Criminal Justice

Waukesha County Technical College (WCTC)
Pewaukee, WI
05.2023

High School Diploma -

Brookfield East High School
Brookfield, WI
06.2022

Skills

  • Customer Service
  • Exceptional communication
  • Relationship Building
  • Problem-Solving
  • Conflict Resolution
  • Time Management
  • Membership management
  • Sales and sales strategies
  • Point-of-sale system
  • Membership renewals
  • Service upselling
  • Team collaboration

Leadership And Community Involvement

  • Achieved leadership, teamwork, and problem-solving skills through Boy Scouts of America.
  • Volunteer, EAA AirVenture – Assisted in event setup and visitor coordination.
  • Participated in competitive sports: soccer, track, cross-country, swim team, volleyball, and football.

References

References available upon request.

Timeline

Member Experience Specialist (MES)

Vasa Fitness

Kitchen Aid

Care Age of Brookfield

Sales Specialist

Weedman Lawn Care

Grocery Associate

Sendik’s Food Market

Associate’s Degree - Criminal Justice

Waukesha County Technical College (WCTC)

High School Diploma -

Brookfield East High School

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