Dylan Griffith-Lemesh
Yorba Linda,CA
Summary
Software engineering student with Level 5 In-N-Out Associate experience in high-volume customer service operations and data cabling support. Strong troubleshooting, clear communication, and accurate documentation for operational continuity. Pursuing Software Support Engineer role at In-N-Out corporate.
Overview
6
6
years of professional experience
Work History
Level 5 Associate
In-N-Out Burger Store 138
Anaheim, California
11.2022 - Current
- Identified needs of customers promptly and efficiently.
- Built relationships with customers by providing friendly customer service.
- Provided customer service support for inquiries, complaints, and returns.
- Assisted coworkers during peak periods to ensure efficient customer service.
- Trained new associates on store operations, policies, and procedures.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Developed and maintained relationships with clients.
- Maintained a positive working relationship with fellow staff and management.
- Ensured compliance with company safety regulations at all times while on the job.
Data Cable Technician
Comm-pre-tech
, CA
06.2020 - Current
- Diagnosed technical errors and developed solutions to generate accurate and timely service reports.
- Engaged with customers to clarify available services and address technical inquiries.
- Delivered dedicated service and support during field visits, enhancing customer satisfaction.
- Routed cables through ceilings, walls, and conduit paths.
- Read blueprints and wiring diagrams for Comm-pre-tech projects.
- Coordinated with installers and clients during site walk-throughs.
- Collaborated with customers to explain services available and answer questions about technical issues.
Education
Bachelor of Science - Software Engineering
Western Governors University
Salt Lake City, UT10-2026
Skills
- Programming languages
- Problem solving
- Customer service
- Service assistance
- Team collaboration
- Multitasking and organization
- Decision-making
- Courteous and professional
Timeline
Level 5 Associate
In-N-Out Burger Store 138
11.2022 - Current
Data Cable Technician
Comm-pre-tech
06.2020 - Current
Bachelor of Science - Software Engineering
Western Governors University