Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dylan Gruman

Richmond Hill,Georgia

Summary

Dynamic and results-driven professional with experience at Costco and Smoothie King, excelling in conflict resolution and customer engagement. Proven ability to train staff and enhance customer satisfaction through effective communication. Proficient in Microsoft office software with certifications for most. Lastly, a strong aptitude for assisting customers with technical issues and product knowledge.

Overview

2
2
years of professional experience

Work History

Front End Associate

Costco
02.2024 - 03.2025
  • Organized merchandise in front lanes.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Was proficient in nearly every department and was relied on to fill gaps that others couldn't

Shift Leader

Smoothie King
08.2023 - 02.2024
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Enforced company policies and regulations with employees.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Education

High School Diploma -

Woodville Tompkins Technical High-School
Garden City
06-2022

Skills

  • Conflict resolution with customers and between coworkers
  • Assisting customers with technical problems such as account or membership issues
  • Helping inform customers on the details of products to assist them in making purchases
  • 65 wpm tying speed
  • Certification in microsoft word and powerpoint https://wwwcredlycom/users/dylan-gruman
  • Exceptional presentation and document creation
  • Proficient in using Microsoft Excel

Timeline

Front End Associate

Costco
02.2024 - 03.2025

Shift Leader

Smoothie King
08.2023 - 02.2024

High School Diploma -

Woodville Tompkins Technical High-School

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