Dylan Hensley
Orlando,FL
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with Inmates and colleagues. Excellent command of security and emergency management protocols. Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison setting. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking Committed Correctional Officer with passion for criminal justice. Experienced in maximum and medium security locations.
Overview
8
8
years of professional experience
Work History
Correctional Officer
Central Florida Reception Center
2022.10 - Current
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Conducted routine and emergency head counts.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Interviewed inmates to obtain information and assess needs.
Gaming Associate
Knighted Gaming
2022.02 - 2022.09
- Enhanced player experience by providing exceptional customer service and maintaining a professional demeanor at all times.
- Ensured game integrity by closely monitoring gameplay and promptly reporting any irregularities or disputes.
- Contributed to casino revenue growth by efficiently managing gaming tables, rotations, and timely payouts.
- Assisted in training new Gaming Associates, sharing knowledge of gaming rules and procedures to ensure consistent performance standards.
- Promoted responsible gaming practices by identifying potential problem gamblers and referring them to appropriate resources.
- Maintained a safe and secure gaming environment by adhering to strict regulatory guidelines and company policies.
- Strengthened team collaboration through effective communication with fellow associates, supervisors, and other casino personnel during shift changes and critical incidents.
- Managed player disputes with diplomacy and tact, resolving issues quickly while maintaining composure under pressure.
- Optimized game flow by consistently following established procedures for shuffling cards, dealing hands, and making payouts.
- Expanded knowledge of various games offered within the casino by participating in ongoing training sessions provided by management staff members.
- Exceeded customer satisfaction ratings through friendly interactions with players both on the floor and during breaks in play.
Housekeeping
Walt Disney Coronado Springs Resort
2021.09 - 2021.12
- Maintained high standard of housekeeping with help of contracted maintenance personnel and associates.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Hosting and Prep Chef
Another Broken Egg Cafe
2021.01 - 2021.09
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
- Reduced food waste by implementing proper storage techniques and inventory management systems.
- Assisted head chef in creating innovative menu items, resulting in increased customer satisfaction and repeat business.
- Collaborated with other team members to ensure timely completion of meal orders during busy service periods.
- Maintained high standards of food quality and presentation through consistent adherence to recipes and plating guidelines.
- Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
- Operated various kitchen equipment safely and effectively, minimizing accidents and downtime.
- Ensured compliance with all health department regulations, resulting in consistently passing inspections with flying colors.
- Contributed to a positive working environment through effective communication and teamwork practices.
Customer Service Representative
Sykes
2020.08 - 2020.12
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Associate/Stock Clerk/Meat Department
Food City
2020.03 - 2020.07
- Enhanced customer satisfaction by providing timely and accurate product information.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Streamlined the checkout process for faster transactions and improved customer experience.
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
Instructor Assistant
Russell County Public Schools
2016.03 - 2020.02
- Boosted student engagement by incorporating interactive activities and group work into lesson plans.
- Enhanced learning experiences for students by utilizing multimedia resources in the classroom.
- Supported lead instructors by preparing course materials, organizing lesson plans, and grading assignments.
- Assisted students with individual needs, providing personalized attention to ensure academic success.
- Promoted critical thinking skills among students through active discussions and real-life problem-solving exercises.
Education
No Degree - Corrections
Florida Correctional Academy
Orlando, FL04.2023
High School Diploma -
Lebanon High School
Lebanon, VA03.2020
No Degree - Criminal Justice
Russell County Career And Technology Center
Lebanon, VA03.2020
Skills
- Critical thinking and problem-solving skills
- Public speaking
- Reading comprehension
- Excellent Customer service experience
- Report writing
- Fingerprinting,
- Evidence collection
- Measuring, Photographing and Sketching a Crime Scene
- Evidence Logging
- Interviewing and Interrogation of suspects and/or witnesses
- Surveillance
- Evidence Preservation
- Contraband Seizure
- Emergency Response
- Crisis Management
- Policy Enforcement
- Crisis intervention training
- Trained in defensive tactics
- Stress Tolerance
- First Aid Training
- Firearm operations trained
- Conflict resolution skills
- Safety and security enforcement
- Weapons training
- Criminal Justice
- Correctional facility procedures
- Emergency Management
- Substance Abuse Knowledge
- De-Escalation Techniques
- Observation Techniques
- Search Procedures
- Gang Awareness
- Public Safety
- Casino Style Gaming Experience
- Exceptional Teamwork skills
- Law Enforcement
- Corrections
- Firearm Handling
- Management Experience
Awards
- SkillsUSA Member, 2016, 2020
- District SkillsUSA CSI Championship-1st Place, 2018- 2019
- District SkillsUSA Crime Scene Photographer, 2018- 2019
- State SkillsUSA CSI Championship-2nd Place, 2018- 2019
- State SkillsUSA Crime Scene Photographer, 2018-2019
- Jobs for America’s Graduates Member, 2019- 2020
- SkillsUSA Photographer, 2018- 2020
- JAG Vice President, 2019- 2020
Timeline
Correctional Officer
Central Florida Reception Center
2022.10 - Current
Gaming Associate
Knighted Gaming
2022.02 - 2022.09
Housekeeping
Walt Disney Coronado Springs Resort
2021.09 - 2021.12
Hosting and Prep Chef
Another Broken Egg Cafe
2021.01 - 2021.09
Customer Service Representative
Sykes
2020.08 - 2020.12
Customer Associate/Stock Clerk/Meat Department
Food City
2020.03 - 2020.07
Instructor Assistant
Russell County Public Schools
2016.03 - 2020.02
No Degree - Corrections
Florida Correctional Academy
High School Diploma -
Lebanon High School
No Degree - Criminal Justice
Russell County Career And Technology Center
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