Summary
Overview
Work History
Education
Skills
Timeline
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DYLAN HERNANDEZ

Miami,FL

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.

Overview

10
10
years of professional experience

Work History

Waiter

Mawi Play Cafe, Barista
01.2018 - Current
    • Cleaning experiences.
    • Child Care.
    • Food services.
    • Party services.
    • Customer Services.
    • Remained calm and poised when dealing with difficult customers or during busy shifts.
    • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
    • Maintained customer satisfaction by clarifying questions about orders and specialty items.
    • Informed customers about daily and seasonal specials.
    • Used cash registers and credit card machines to cash out customers.
    • Trained new servers on restaurant policies and procedures.
    • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
    • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
    • Answered customers' questions, recommended items, and recorded order information.
    • Processed orders and sent to kitchen employees for preparation.
    • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
    • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
    • Checked guests' identification before serving alcoholic beverages.

Warehouse Worker

Dama Cargo Logistics
01.2018 - Current
    • Palletizer.
    • Checked packages and merchandise for damage and notified vendors.
    • Loaded and unloaded materials onto and off of trucks for fast shipment.
    • Unpacked and repacked items in different quantities and configurations for shipment.
    • Drove forklifts, pallet jacks and other equipment to move materials.
    • Helped train new employees in safe practices and warehouse procedures.
    • Consistently lifted materials weighing as much as 60 pounds.
    • Performed general housekeeping and cleaning tasks.
    • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
    • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
    • Operated forklift to safely move and safeguard stock and supplies in warehouse.

Cashier

Bonjour Bakery
08.2021 - 08.2022
    • Food services
    • Customer services
    • Greeted customers entering store and responded promptly to customer needs.
    • Built relationships with customers to encourage repeat business.
    • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
    • Worked flexible schedule and extra shifts to meet business needs.
    • Helped customers complete purchases, locate items, and join reward programs.
    • Stocked, tagged and displayed merchandise as required.
    • Assisted customers with returns, refunds and resolving transaction issues.
    • Worked closely with shift manager to solve problems and handle customer concerns.
    • Addressed customer needs and made product recommendations to increase sales.
    • Worked with floor team and managers to meet wide range of customer needs.
    • Maintained current knowledge of store promotions and highlighted sales to customers.
    • Processed refunds and exchanges in accordance with company policy.
    • Checked personal identifications during alcohol and tobacco sales.
    • Conducted inventory counts by adding each item in stock and documenting in computer system.
    • Lifted up to 40 pounds at once and used forklift to move heavier loads.

Delivery Helper

Self-employed
01.2014 - 01.2017
  • Sales services.
  • In charge of delivering food packages to restaurants.
  • Customer service.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Verified load against delivery ticket before beginning every shift.
  • Interpreted maps and followed written and verbal directions.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Education

High School Diploma -

Pinecrest Preparatory Middle High School
St Miami, FL
05.2020

Skills

  • Safe Alcohol Service
  • Pallet Jacks
  • Heavy Lifting
  • Warehouse Experience
  • Dining Customer Service
  • Sales Techniques
  • Bilingual (English and Spanish)
  • Basic Mathematics
  • Forklift Safety and Operation
  • Damage Reports
  • High-Volume Dining
  • Cash Handling

Timeline

Cashier

Bonjour Bakery
08.2021 - 08.2022

Waiter

Mawi Play Cafe, Barista
01.2018 - Current

Warehouse Worker

Dama Cargo Logistics
01.2018 - Current

Delivery Helper

Self-employed
01.2014 - 01.2017

High School Diploma -

Pinecrest Preparatory Middle High School

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DYLAN HERNANDEZ