- Tech enthusiast, passionate about exploring the latest advancements and innovations
- DIY and Home Improvement
- I like working with my hands and fixing things
- Learning new cooking techniques and expanding my culinary skills
Dylan Hickey
Rockwood,TN
Summary
I feel I am a results driven individual with a strong focus on customer satisfaction and conflict resolution. I have a proven track record when it comes to optimizing business strategies and enhancing the customer experience.
Overview
8
8
years of professional experience
Work History
Produce Manager
Kroger
02.2025 - Current
- Transferred to a higher volume store due to well performing evaluations and adherence to company policies and values.
- Coordinated daily operations, optimizing efficiency in department tasks.
- Trained and supervised staff for consistent performance and adherence to company policies.
- Trained new staff on company best practices .
- Resolved customer inquiries , consistently leaving customers with a positive experience.
- Enhanced customer satisfaction through attentive service.
Produce Manager
Kroger
03.2021 - 02.2025
- Helped reduce waste losses by 6% from previous year.
- Led my team in achieving company goals and deadlines efficiently.
- Frequently handled customer inquiries and improved customer satisfaction ratings dramatically by my first year at location.
- Fostered a positive and efficient work environment.
Dairy Lead
Kroger
12.2020 - 03.2021
- intermittent role between job advancements.
- Filled a role that I had little training for, but needed a replacement sorely.
- In 2 months I was wholly proficient in the departments workflow and practices.
- Helped drive sales and customer satisfaction through accurate ordering and intelligent merchandising.
Cashier
Kroger
12.2018 - 12.2020
- Processed customer transactions accurately and efficiently.
- Maintained cash register, making sure drawers were balanced and stuck to to cash handling procedures.
- Worked with team members to streamline checkout processes and reduce wait times.
- Presented a friendly demeanor and always remained attentive to customer comments and concerns.
Education
High School Diploma -
The Farm School
Summertown, TN09-2018
Skills
- Customer service
- Administration and management
- Budget adherence
- Department supervision
- Work ethic and integrity
- Patience and empathy
- Conflict resolution
- Cash handling and management
Accomplishments
- 2022 Produce Manager of the Year award.
- Fixed the process completion rate and customer survey ratings in two departments.
- Achieved a perfect score on department function audit from Division President.
Interests
Timeline
Produce Manager
Kroger
02.2025 - Current
Produce Manager
Kroger
03.2021 - 02.2025
Dairy Lead
Kroger
12.2020 - 03.2021
Cashier
Kroger
12.2018 - 12.2020
High School Diploma -
The Farm School