Dylan Hohfeldt
Fraser
Summary
Dynamic Operations Supervisor at AEG with a proven track record in event coordination and team leadership. Leveraged data analysis to enhance inventory accuracy and optimize costs. Skilled in Python and Excel, I excel in problem-solving and fostering client relations, ensuring exceptional patron satisfaction and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Supervisor
AEG Presents - Royal Oak Music Theatre
Royal Oak
01.2021 - Current
- Oversaw operations for event shows, coordinating with security, medical, and cleaning teams through Excel-based deployment sheets.
- Supervised guest services personnel of 25, refining team schedules and training with evidence-based practices.
- Optimized inventory and weekly orders for efficiency.
Achieved improved order accuracy via basic trend analysis.
Established cost control strategies to reduce expenses. - Managed facility and daily operations, ensuring optimal patron and client satisfaction.
General Manager
Momma B’s Pizzeria
Shelby Township
01.2017 - 01.2021
- Influenced initial concept development and guided strategic planning to actualize vision
- Developed and sustained company website alongside digital venue management utilizing POS system.
- Oversaw food inventory orders and analyzed purchasing patterns to optimize costs.
- Spearheaded and optimized social media marketing strategy
- Guided staff training and managed customer service operations.
Stock Room Associate/Sales Floor Associate
Target
Macomb
11.2014 - 12.2016
- Organized stock room inventory for efficient access and retrieval.
- Processed incoming shipments and verified accuracy of received items.
- Foster friendly experience by engaging with guests amidst daily responsibilities.
- Assisted customers in finding products and answering inquiries.
- Maintained merchandise displays to enhance store presentation.
- Utilized inventory management systems for tracking stock levels.
Education
BBA - Computer Information Systems
Rochester Christian University
Rochester01.2023
Associate of Applied Science - I.T. Professional
Macomb Community College
Macomb, MI01.2021
Associate of Arts -
Macomb Community College
Macomb, MI01.2019
Skills
- Python and SQL
- MySQL and Snowflake
- MS SQL and Excel
- Tableau and C
- HTML5 and JavaScript
- Microsoft SharePoint and Git
- Microsoft Access
- Point-of-sale systems
- Problem-solving skills
- Communication skills
- Leadership abilities
- Process optimization
- Event coordination
- Customer service
- Client relations
Certification
- CompTIA Security+, Completed, 01/01/21
- Google Data Analytics Professional Certificate, In Progress, 03/01/26
References
Available upon request
Timeline
Operations Supervisor
AEG Presents - Royal Oak Music Theatre
01.2021 - Current
General Manager
Momma B’s Pizzeria
01.2017 - 01.2021
Stock Room Associate/Sales Floor Associate
Target
11.2014 - 12.2016
BBA - Computer Information Systems
Rochester Christian University
Associate of Applied Science - I.T. Professional
Macomb Community College
Associate of Arts -
Macomb Community College