Dylan Hunter
Baltimore,MD
Summary
Leverage my IT experience to obtain a position that will support my growth and allow me to contribute to a dynamic team.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
IT Specialist Jr.
Marathon TS
01.2024 - Current
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
- Installed, configured and maintained computer systems and network connections.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Monitored system performance to identify potential issues.
Network Communication Systems Spcialist- 25 H
Department Of Defense Army
11.2020 - Current
- Provided essential IT support to non-technical internal users during a 9-month deployment on Operation Inherent Resolve, supporting Tier 1, 2, and 3 Combined Special Operations Joint Task Force Levant group
- Delivered desk side support services, undertaking the following responsibilities:
- Conducted thorough tests on workstations and devices to ensure functionality, security, and performance
- Promptly addressed and resolved support requests from end-users, guiding them patiently through basic troubleshooting procedures
- Followed up with clients to ensure their utmost satisfaction after resolving their issues, ensuring optimal customer experience
- Effectively communicate technical information in clear and concise terms to non-technical individuals, fostering better understanding and facilitating smoother interactions
Food Server
Lib's Grill
08.2019 - 01.2024
- Tasks Perform:
- Cultivated warm relationships with regular customers
- Organized and replenished supplies at food stations to optimize team performance
- Trained and mentored newly hired employees to explain process flow and safety procedures
- Maintained speed of service for food orders while minimizing errors and complaints
Education
Bachelors - Cybersecurity Technologies
University of Maryland Global Campus
Baltimore, MD05.2027
Skills
- Observant IT Help Desk Technician exhibits astute skills in analyzing, diagnosing, and resolving computer user support issues Possesses extensive experience in delivering comprehensive technical assistance, adeptly handling intricate technical problems Possesses proficient knowledge of commonly used operating systems and networking protocols
- Technical Troubleshooting
- Microsoft Certification
- System Configuration
- Windows 10
- Technical Support
- System Maintenance
- Software Patches
Accomplishments
- Awarded the Joint Service Achievement Medal (JSAM)
Hobbies and Interests
Languages, Cultures, Musical Instruments, SATCOM, and Computers
Certification
- CompTIA Security+, CompTIA, Issued: 04/21/2023 Expiration: 04/21/2026
- Microsoft Certified 365 Fundamentals, Microsoft, Issued: 03/02/2024
Languages
Russian
Professional Working
Arabic
Limited Working
Timeline
IT Specialist Jr.
Marathon TS
01.2024 - Current
Network Communication Systems Spcialist- 25 H
Department Of Defense Army
11.2020 - Current
Food Server
Lib's Grill
08.2019 - 01.2024
Bachelors - Cybersecurity Technologies
University of Maryland Global Campus