Dylan J Ford
Crescent
Summary
As an Onboarding Specialist I am a results-focused onboarding professional with proven track record in streamlining onboarding processes and enhancing new hire experiences. I take a collaborative approach and have the ability to adapt to changing needs, ensuring smooth transitions for new employees. I am skilled in effective communication and organizational development, contributing to team success and high employee satisfaction.
Overview
12
12
years of professional experience
Work History
ONBOARDING SPECIALIST III
Align Technologies, Inc
01.2023 - Current
- Served as implementation lead for incoming and upgrading clients
- Assured that project tasks and deliverables were properly executed and tracked according to defined budgets and timelines
- Trained cross function teams on multiple software's.
- Streamlined onboarding processes to enhance new hire experience and reduce time-to-productivity.
- Developed training materials and resources for effective knowledge transfer during onboarding sessions.
CUSTOMER SUPPORT SPECIALIST
Safety Reports, Inc - ToolWatch
05.2020 - 01.2023
- Provided training and onboarding to new clients
- Ran meetings to record and manage client needs
- Maintained quality relationships with clients and helped retain business
- Cross trained and stepped in to help other departments when needed
EXECUTIVE ADMINISTRATOR
Contemporary Food Management
05.2014 - 05.2020
- Created and implemented food nutrition barcode system
- Organized company events and planned their implementation
- Conducting interviews and training for new employees
- Maintained quality relationships with clients and helped retain business
Education
BACHELORS OF ARTS - BUSINESS COMMUNICATION
York University
05-2014
HIGH SCHOOL DIPLOMA -
Missouri Valley High School
05-2010
Skills
- Interpersonal
- SaaS experience
- Written and Oral Communication
- Project Management Software
- Data Management Experience
- Cross-functional coordination
- Software knowledge
Timeline
ONBOARDING SPECIALIST III
Align Technologies, Inc
01.2023 - Current
CUSTOMER SUPPORT SPECIALIST
Safety Reports, Inc - ToolWatch
05.2020 - 01.2023
EXECUTIVE ADMINISTRATOR
Contemporary Food Management
05.2014 - 05.2020
BACHELORS OF ARTS - BUSINESS COMMUNICATION
York University
HIGH SCHOOL DIPLOMA -
Missouri Valley High School
Referrals
- Pete Lass, Safety Manager, Miller Electric, 402.416.1748, pete.lass@gmail.com
- Troy Kinney, Continuous Improvement Senior Specialist, Cargill, 402.510.5267, troywkinney@gmail.com