Summary
Overview
Work History
Education
Skills
Timeline
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Dylan Johnson

Richmond,Ky

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

14
14
years of professional experience

Work History

Deli Associate

Bucee's
Richmond, KY
07.2023 - 09.2024
  • Greeted customers, provided excellent customer service, and answered questions regarding deli products.
  • Maintained cleanliness of deli area, including tables and counters.
  • Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
  • Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
  • Unloaded freight from trucks, containers, and railcars with the use of a forklift or pallet jack.

Sales Executive

Self Employed
02.2021 - 05.2023
  • Online Sales through, , StockX and Mercari, Responsible for all sales and packaging for self employment, from ordering items to shipping
  • Works closely with sales and support to foster high customer satisfaction and generate profit
  • Developed strong customer relationships to encourage repeat business.
  • Cultivated relationships with existing customers to encourage repeat business.

Sales Representative

Spectrum
Lexington, KY
05.2022 - 04.2023
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Created successful strategies to develop and expand customer sales.
  • Fostered relationships with customers to expand customer base and retain business.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Document Processor

BlackBoard
Somerset, Ky
08.2010 - 05.2020
  • Managed key documents for students to enroll into
  • College.
  • Identified errors and suggested appropriate edits.
  • Utilized document control database system to allow for better tracking and revision identification.
  • Managed document processes through scanning, filing and transmitting while following all standard procedures.
  • Reviewed array of different types of documents, including drawings, spec sheets and blueprints to maintain accuracy.

Truck Unloader and Stocker

Walmart
Somerset, KY
04.2018 - 01.2020
  • Certified Truck Unloader Provided prompt customer service in a timely matter while efficiently completing my Tasks
  • Lifted heavy objects by hand or by using power hoist.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Assisted sorters by loading trucks with assigned packages for routes.
  • Corrected pallets of damaged or mislabeled products to reduce errors and losses.

Education

High School Diploma - Business Administration, Supply Chain Management

Eastern Kentucky University
Kentucky

Multimedia - 8 credit hours to complete

Somerset Community College

Skills

  • Leadership
  • Strategic and social/Online selling
  • Proficient in dealing with customers and
  • Providing the best possible service
  • Excellent Communication Skills
  • People Management Skills
  • Excel ,Word, Photoshop and InDesign
  • Relationship Selling
  • Sales Closing
  • Business Development
  • Market Research and Analysis
  • Negotiation Tactics
  • Sales Forecasting
  • Customer Retention Abilities

Timeline

Deli Associate

Bucee's
07.2023 - 09.2024

Sales Representative

Spectrum
05.2022 - 04.2023

Sales Executive

Self Employed
02.2021 - 05.2023

Truck Unloader and Stocker

Walmart
04.2018 - 01.2020

Document Processor

BlackBoard
08.2010 - 05.2020

High School Diploma - Business Administration, Supply Chain Management

Eastern Kentucky University

Multimedia - 8 credit hours to complete

Somerset Community College

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Dylan Johnson