Dylan Kasin
Clinton Twp,MI
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Driven Busser/food runner with 2 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Overview
4
4
years of professional experience
Work History
Call Center Agent
Comerica
11.2021 - 03.2022
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Delivery Driver
DoorDash
01.2021 - 04.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Seasonal Worker
Target
11.2020 - 02.2021
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Busser
Grosse Pointe Yacht Club
09.2018 - 06.2020
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Internship Student
Global Diving & Salvage Inc.
07.2018 - 08.2018
- Inspected materials to determine appropriate placements for repurposing or disposal.
- Took notes and kept records of equipment and tool maintenance and materials needed, delivered and sorted.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
High School Diploma -
Dakota High School
Macomb, MI5 2020
Software Engineering
Springboard
San Francisco, CA04.2025
Skills
- Equipment Inspection
- Technical Support
- Stocking and replenishing
- Project organization
- Kitchen staff coordination
- Team building
Timeline
Call Center Agent
Comerica
11.2021 - 03.2022
Delivery Driver
DoorDash
01.2021 - 04.2021
Seasonal Worker
Target
11.2020 - 02.2021
Busser
Grosse Pointe Yacht Club
09.2018 - 06.2020
Internship Student
Global Diving & Salvage Inc.
07.2018 - 08.2018
High School Diploma -
Dakota High School
Software Engineering
Springboard
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