Dylan Kiefer
GQT Movies
QUINCY,IL
1
Certification
8
years of professional experience
Experienced theater operations leader skilled in team building, customer relations, and inventory control. Known for sound judgment, problem resolution, and smooth daily service.
Work History
General Manager
3 Years 8 Months- Directed daily theater operations across box office, concessions, and auditorium standards.
- Scheduled and coached team members to maintain consistent guest service.
- Monitored POS transactions, cash handling, and end-of-day reconciliation accuracy.
- Coordinated inventory control for concessions and supplies to reduce shortages.
- Enforced safety, cleanliness, and compliance procedures throughout facility.
- Reviewed labor needs and staffing coverage to support peak showtimes.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant Manager
1 Year 9 Months- Led daily theater operations, ensuring smooth guest flow across box office, concessions, and auditoriums.
- Supervised team performance, coaching associates on service standards, POS procedures, and issue resolution.
- Coordinated opening and closing procedures, maintaining readiness, cleanliness, and security across facility areas.
- Managed concession inventory, ordering supplies and reducing waste through accurate stock controls.
General Manager
1 Year 2 MonthsShift Lead
7 Months- Supervised shift operations, coordinated team assignments, and maintained service flow during peak periods.
- Monitored food prep, line readiness, and order accuracy to support consistent guest experience.
- Trained new team members on POS procedures, food handling, and customer service standards.
- Resolved customer concerns promptly while preserving professionalism and store service expectations.
- Coordinated inventory restocking and product rotation to reduce shortages and maintain freshness.
Education
High School Diploma
Skills
Leadership and team building
Problem resolution
Operations management
Collaborative teamwork
Financial oversight
Customer relations
Inventory control
Sound judgment
Certification
- Lamp and xenon bulb safety Certification, Christie University - 2020
Timeline
General Manager
GQT Movies
02.2023 - 10.2026Read More
Assistant Manager
GQT Movies
05.2021 - 02.2023Read More
General Manager
VIP Cinemas
01.2020 - 03.2021Read More
Shift Lead
McAllister's Deli
03.2019 - 10.2019Read More
Liberty High School
High School Diploma
Read More