Dylan Kira
Honolulu,HI
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands. Provides concise communication skills.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2023 - Current
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored 8 new baristas, enhancing team performance and service standards.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Resolved customer complaints effectively, maintaining strong relationships and satisfaction levels.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Enforced shifting company policies and regulations with employees and customers.
Security Officer
Allied Universal Security Services
08.2022 - 12.2022
- Monitored premises to ensure safety and security of personnel and property.
- Responded promptly to incidents, coordinating with law enforcement as necessary.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prepared detailed reports on daily activities and incidents for management review.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
Associate of Applied Science - Fire And Environment Emergency Response
Honolulu Community College
Honolulu, HI07-2027
High School Diploma -
President William Mckinley High School
Honolulu, HI05-2018
Skills
- Incident response
- Conflict resolution
- Customer service
- Policy enforcement
- Report preparation
- Problem-solving techniques
- Emergency procedures
- Time management
- Attention to detail
- Excellent communication
- Active listening
- Adaptability and flexibility
- Types 75 WPM on average
Timeline
Shift Supervisor
Starbucks
10.2023 - Current
Security Officer
Allied Universal Security Services
08.2022 - 12.2022
Associate of Applied Science - Fire And Environment Emergency Response
Honolulu Community College
High School Diploma -
President William Mckinley High School