Andrew Marsh
Cincinnati,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable, successful at managing multiple priorities with a positive attitude and with a willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee
Cincinnati, OH
11.2021 - Current
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Frequently handled unique incidents specific to this store's downtown location in a timely and collected manner.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Customer Relationship Advocate
Fidelity Investments
Covington, KY
05.2021 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Collaborated with cross-functional teams to address customer concerns, developing comprehensive solutions to meet their requirements.
- Consistently met or exceeded performance metrics related to customer service quality, responsiveness, and issue resolution.
Worship Associate
Summit Church Cincinnati
Cincinnati, OH
01.2019 - 05.2021
- Participated in planning of worship services based on specific themes, strategies, and church needs.
- Participated in team meetings to discuss strategies for church leadership and growth based on feedback from church members.
- Cultivated an inclusive worship environment by promoting diversity among team members and song selections.
- Managed church YouTube channel and performed video editing for weekly uploads.
Recruiter & Social Media Manager
Russell School Of Ministry
Cincinnati, OH
09.2019 - 06.2020
- Made phone calls and sent texts and emails to prospective students to market information about the ministry program at Cincinnati Christian University.
- Reviewed analytics and researched effective strategies for growing social media platforms.
- Worked as a part of a team to complete a call list in an organized manner.
- Orchestrated a strategy for content and promotion of information about the university.
- Created content such as infographics and video advertisements.
Administrative Assistant
Russell School Of Ministry
Cincinnati, OH
08.2018 - 05.2019
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital information.
- Served as the primary communicator between students and their internship sites.
- Organized and analyzed feedback from both students and their internship sites.
Education
Master of Arts - Communications
Southern New Hampshire University
Manchester, NH10.2023
Bachelor of Science - Worship Studies
Liberty University
Lynchburg, VA05.2021
Skills
- Internal Communications
- Social Media Coordination
- Brand Awareness
- Media Relations
- Strategic Planning
- Customer Service
- Incident Response
- Needs Assessment
- Problem-Solving
Timeline
Shift Supervisor
Starbucks Coffee
11.2021 - Current
Customer Relationship Advocate
Fidelity Investments
05.2021 - 11.2021
Recruiter & Social Media Manager
Russell School Of Ministry
09.2019 - 06.2020
Worship Associate
Summit Church Cincinnati
01.2019 - 05.2021
Administrative Assistant
Russell School Of Ministry
08.2018 - 05.2019
Master of Arts - Communications
Southern New Hampshire University
Bachelor of Science - Worship Studies
Liberty University