Lynisha T. Beechum
Miami Gardens
Summary
Dynamic Emergency Communications Shift Supervisor at Miami Dade Water & Sewer Department, skilled in operational supervision and crisis management. Proven track record in training development and quality assurance, enhancing dispatch efficiency and team performance. Adept at interdepartmental collaboration, ensuring regulatory compliance and effective public communication during emergencies.
Overview
20
20
years of professional experience
Work History
Emergency Communications Shift Supervisor- Lead Worker
Miami Dade Water & Sewer Department
Miami
11.2021 - Current
- Responsible for monitoring and supervising the operation of subordinates on an assigned shift through assignment and review of their work; resolves escalated operational problems and assists in the efficient and effective management of the emergency communications center.
- Provides substitute emergency and non-emergency dispatching support to field crew personnel; assures public notification of hazardous conditions by posting and submitting supplemental Domestic Wastewater reports.
- Responsible for training dispatchers in basic and advanced dispatch techniques used to dispatch emergency and non-emergency personnel, revised operational procedures, standardized departmental rules, and regulatory agency notifications.
- Acts as the Lead Worker while monitoring daily workflow of all three shifts to assure quality assurance and standard operating procedures are followed. Responds to other WASD sections to correct daily workflow errors.
- Responsible for distributing process updates related to standard operating procedures unit wide to all three shifts. Distributes process implementation related to standard operating procedures unit wide to all three shifts. Creates training documents and distributes them to all three shifts.
- Coordinates and assists with training for all Communications Support Specialists. Assists in retrieving audio data from voice recording system in response to requests for information and to support training and quality assurance.
- Responsible for attending meetings with other divisions within WASD and other entities such as Local, State & Federal Governments outside of Miami-Dade Water and Sewer as liaison for the Emergency Communication Center.
- Responsible for coordinating and attending meetings with Executive Management, Shift Supervisors and other Administrative Personnel.
- Assists in maintaining contact with upper management, investigative units, and the Office of Emergency Management during emergency activation.
- Compiles information for reports concerning the results of inspections and submits findings to supervisors and other departmental personnel.
- Enforces departmental rules, regulations, procedures, and agreements with respect to spill notification, on-call repair crews, towing and other repair services.
- Assists in retrieving audio data from voice recording system in response to requests for information and to support training and quality control programs.
- Organizes and adjusts various dispatch assignments section wide to incorporate special equipment; analyzes and recommends improvements in dispatch procedures and processes, assignments, and radio and data terminal usage.
- Makes recommendations regarding hiring, discipline, and promotion of subordinates; authorizes leave and overtime; evaluates and rates employee performance.
- Assists with Job Analysis review, Section Recruitments, Developing and recommends teaching aids and materials for on-site instruction of employees.
Emergency Communications Support Specialist
Miami Dade Water & Sewer Department
Miami
06.2008 - 11.2021
- Receiving and communicating all Water and Sewer Emergencies
- Responsible for accurately and effectively assessing internal and external service calls.
- Operating 800 MHZ radio and telephones to dispatch emergency personnel
- Works closely with other local utilities, municipalities, and other County Departments
- Supports Customer Service Division with after-hours emergency services.
- Responsible for overseeing all shift scheduling and seven persons rotation on 7am-3pm shift.
- Communicated daily statistical reports to the Departments Director
- Miscellaneous Support as requested by upper management.
Sr. Office Coordinator
Jackson Memorial Hospital/ Bascom Palmer
01.2006 - 06.2008
- Greeting Patients
- Scheduled and cancelled appointments
- Document patient history
- Maintained inventory.
- Taking and delivering messages
- Other duties as assigned.
Education
Bachelor of Science - Business Administration
University of Phoenix
11.2018
Associate of Arts - Business Administration
University of Phoenix
06.2014
Diploma -
Miami Central Senior High School
Miami, Florida08.1998
Skills
- Emergency dispatching
- Operational supervision
- Quality assurance
- Regulatory compliance
- Training development
- Data analysis
- Report compilation
- Team leadership
- Crisis management
- Public communication
- Problem solving
- Interdepartmental collaboration
- Workflow optimization
- Performance evaluation
- Meeting coordination
- Employee engagement
- Internal communications
- Analytics reporting
- Goal setting
- Teamwork and collaboration
- Time management
References
Available upon request.
Accomplishments
- Florida Benchmarking Consortium/Lean Six Sigma Green Belt
- Florida Benchmarking Consortium/Lean Six Sigma Yellow Belt
Languages
English
Professional
References
References available upon request.
Timeline
Emergency Communications Shift Supervisor- Lead Worker
Miami Dade Water & Sewer Department
11.2021 - Current
Emergency Communications Support Specialist
Miami Dade Water & Sewer Department
06.2008 - 11.2021
Sr. Office Coordinator
Jackson Memorial Hospital/ Bascom Palmer
01.2006 - 06.2008
Bachelor of Science - Business Administration
University of Phoenix
Associate of Arts - Business Administration
University of Phoenix
Diploma -
Miami Central Senior High School
Similar Profiles
Miguel CortesMiguel Cortes
Water Accountability Specialist at Miami-Dade County Water & Sewer DepartmentWater Accountability Specialist at Miami-Dade County Water & Sewer Department
DANIEL DEL MAZODANIEL DEL MAZO
New Business Conveyance Supervisor at Miami Dade Water And Sewer DepartmentNew Business Conveyance Supervisor at Miami Dade Water And Sewer Department
LAZARO VINALAZARO VINA
Plant Diesel Mechanic Assistant Manager at Miami Dade Water & SewerPlant Diesel Mechanic Assistant Manager at Miami Dade Water & Sewer
JULIE E. LLANESJULIE E. LLANES
Chief Stew/DeckHand Azimut Jumbo 100’ at Sun Lux, LLCChief Stew/DeckHand Azimut Jumbo 100’ at Sun Lux, LLC
Jacquelyn LevyJacquelyn Levy
Warehouse Worker at Technology Partner OPCO(Warehouse Worker at Technology Partner OPCO(