Karlie Bishop
Ocala
Summary
Experienced Emergency Dispatcher skilled in managing high-pressure situations and prioritizing urgent calls. Coordinates responses to enhance public safety and delivers clear guidance during emergencies. Proficient in radio communication and emergency medical dispatching, ensuring timely and effective support.
Overview
8
8
years of professional experience
7
7
Certifications
Work History
Emergency Dispatcher
Marion County Public Safety
Ocala
05.2022 - 07.2024
- Monitored emergency calls to efficiently dispatch fire response units based on urgency and need.
- Utilized radio systems to relay vital information during emergency incidents.
- Guided firefighters through emergency situations via radio or telephone, ensuring clear communication and effective response.
- Coordinated resources between multiple agencies during multi-agency responses.
- Utilized mapping software to locate addresses quickly when responding to emergencies.
- Managed multiple simultaneous tasks while maintaining composure under pressure.
- Prioritized public emergency and non-emergent calls to ensure timely dispatch of police, fire, and EMS while tracking data in real-time.
911 Public Safety Telecommunicator
Ocala Police
Ocala
06.2020 - 05.2022
- Answered emergency calls and assessed situations for appropriate response.
- Documented call details and actions in incident management system to maintain accurate record-keeping for emergency responses.
- Provided guidance to callers during high-stress situations to ensure safety.
- Trained new telecommunicators on protocols and operational procedures.
- Entered data into computer aided dispatch system for police, fire and ambulance services.
- Managed multiple phone lines, ensuring prompt and professional response to all incoming emergency calls.
- Utilized mapping systems to provide assistance in locating addresses or other information requested by officers on the street.
- Provided pre-arrival instructions to callers in life-threatening situations, facilitating critical support during emergencies such as CPR, childbirth, and choking.
- Notified proper authorities in response to hazardous material spills or other environmental emergencies.
Trauma Technician
Ocala Regional Medical Center
Ocala
02.2016 - 03.2020
- Performed CPR and other life-saving techniques during emergencies.
- Responded quickly to emergency situations and provided appropriate interventions.
- Monitored patients' vital signs and promptly reported changes to healthcare providers, ensuring timely interventions.
- Prepared and maintained trauma equipment for immediate use during emergencies.
- Maintained a clean and organized trauma room to support quick access during emergencies.
- Supported medical staff during trauma response and patient stabilization, enhancing team effectiveness.
- Participated in regular training sessions to stay updated on best practices in trauma care.
- Documented patient information accurately in electronic health records systems.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
Education
High School Diploma -
St James Academy
Ft. Pierce, FL03-2012
Certificate - Fire Science
Florida State Fire College
Ocala, FL03-2026
Skills
- Emergency dispatching
- Public safety communication
- Call management
- Medical terminology
- Radio communication
- Map reading
- Typing speed
- Multitasking
- Time management
- Stress tolerance
- Patience under pressure
- Quick learner
- Confidentiality compliance
Certification
EMD
Timeline
Emergency Dispatcher
Marion County Public Safety
05.2022 - 07.2024
911 Public Safety Telecommunicator
Ocala Police
06.2020 - 05.2022
Trauma Technician
Ocala Regional Medical Center
02.2016 - 03.2020
High School Diploma -
St James Academy
Certificate - Fire Science
Florida State Fire College