Erick Green
Biddeford
Summary
Dynamic Sales Advisor at BEST BUY with proven expertise in customer service and team leadership. Skilled in crisis communication and social media management, I successfully implemented sales development plans, enhancing store performance. Recognized for fostering connections and driving impactful public outreach initiatives during my tenure in the Air National Guard.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Advisor, Shift Lead
BEST BUY
Bangor
09.2023 - Current
- Advise customers on finding solutions for their needs, adaptive communication skills, manage open/close of store, oversee and answer employee and customer sales questions, answer Manager on Duty calls, analyze sales data, implement sales development plans, coordinate and build connections with management in surrounding stores.
Public Affairs Specialist (Staff Sergeant, E-5)
Air National Guard
Bangor
07.2017 - Current
- Company Overview: 101st Air Refueling Wing
- Attend monthly training efforts, elected to council board for Junior Enlisted Ranks (Rank: E1-E6; 2019-2022), spearheaded events and public outreach projects to surrounding areas (e.g., American Red Cross blood drives), responsible for maintaining and monitoring physical fitness of assigned unit personnel, distinguished award, adequately and professionally portray Air Force news in a digestible manner for all audiences.
- Trainings: News Writing, Feature Writing, Camera Basics, Portraiture, Alert Photography, Crisis Communication, Social Media Management, Non-Commissioned Officer Leadership.
- 101st Air Refueling Wing
Head Building Resident Assistant
University of Maine
Orono
02.2022 - 05.2023
- Aid residential college student body, create welcoming and inclusive environment within residential hall communities, engage in safety and procedural trainings, manage other Resident Assistants in building.
Shift Leader
Dunkin' Donuts
Millinocket
08.2017 - 05.2021
- Managed employees, created schedules, established leadership plans and goals, trained employees for various roles, interviewed potential employees, managed cash register & drive thru section, resolved customer conflicts, traveled to various other stores to train and develop leadership positions, coordinated food preparation & followed food safety protocols, managed employee conflict, worked closely & collaborated with lead management in multiple establishments.
Education
Bachelor of Arts - Communications
University of Maine
Orono12-2024
Military Leadership Certificate - Military Leadership
Airman Leadership School
Knoxville, TN08-2021
U.S. Air Force Technical Certificate - Journalism And Mass Communication
Defense Information School
Fort George G Meade, MD11-2018
High School Diploma -
Schenck High School
East Millinocket, ME06-2017
Skills
- Social media management
- Crisis communication
- Content creation
- Customer service
- Team leadership
- Public relations
- Event coordination
- Analytical thinking
- Time management
- Editorial planning
- Managing digital media
- Statement writing
- Social media posting
- Conducting research
- Strategic communications
- Producing videos
- Administering social media accounts
- Answering media requests
- Web content management
- Media relations
- Crisis management
- Analytics reporting
- Internal communications
- Photography
- Government relations
- Podcast production
- Producing content
- Analyzing data
- Speech writing
- Press release writing
- Writing press releases
- Updating websites
- Policy analysis
- Multimedia storytelling
- Develop PR strategies
- Public speaking
- Communication strategy development
- Verbal and written communication
Accomplishments
- Air Force Achievement Medal
- Non-Commissioned Officer Development Ribbon
Websites
- https://www.nationalguard.mil/Leadership/Joint-Staff/Comptroller/Innovation/videoid/816208/dvpTag/effort/
- https://www.usar.army.mil/News/News-Display/Article/3084208/members-of-army-reserve-and-air-national-guard-innovate-through-collaboration/
- https://www.dyess.af.mil/News/Art/igphoto/2003481831/mediaid/8199582/
- http://readme.readmedia.com/Change-of-Command-for-Maine-Air-National-Guard/18491067#!prettyPhoto/1/
- http://readme.readmedia.com/Orono-resident-promoted-to-lead-Maine-Air-National-Guard/16328532#!prettyPhoto/1/
- https://www.instagram.com/p/DItuywqssHd/
Certification
- Public Affairs 5-Level Journeyman Expertise (United States Air Force)
- Public Affairs 7-Level Craftsman Expertise (United States Air Force)
Timeline
Sales Advisor, Shift Lead
BEST BUY
09.2023 - Current
Head Building Resident Assistant
University of Maine
02.2022 - 05.2023
Shift Leader
Dunkin' Donuts
08.2017 - 05.2021
Public Affairs Specialist (Staff Sergeant, E-5)
Air National Guard
07.2017 - Current
Bachelor of Arts - Communications
University of Maine
Military Leadership Certificate - Military Leadership
Airman Leadership School
U.S. Air Force Technical Certificate - Journalism And Mass Communication
Defense Information School
High School Diploma -
Schenck High School
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