Kimberly Hodges
Spring
Summary
Experienced Communications Shift Supervisor skilled in crisis management, team leadership, and training. Proven ability to enhance operational efficiency and foster a supportive work environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Communications Shift Supervisor
Harris County Constable's Office Precinct 4
6831 Cypresswood Dr
06.2006 - Current
- Oversaw communication operations to guarantee timely and accurate information dissemination.
- Coordinated response efforts between field units and dispatch to enhance operational efficiency.
- Facilitated training sessions on communication protocols and emergency response procedures to enhance team performance.
- Resolved conflicts within the team by addressing issues promptly and facilitating open communication between parties involved.
- Served as a point of contact between senior management and front-line staff, communicating updates or directives clearly and concisely.
- Troubleshot minor equipment problems and ordered repairs.
- Improved team morale through consistent recognition of achievements and fostering a supportive work environment.
- Acted as a mentor to junior staff, providing guidance and support to help them develop their skills and advance their careers.
- Managed high-stress situations with composure, ensuring smooth operations during critical incidents or emergencies.
- Coordinated personnel-related activities such as work schedules and leave time, training and evaluation of new and current dispatchers.
Communications Officer
Jersey Village Police Department
Jersey Village, TX
08.2005 - 06.2006
- Collaborated with law enforcement personnel to ensure accurate messaging during incidents.
- Implemented quality control measures for dispatch operations, ensuring accuracy in data handling and response times.
- Collaborated with law enforcement agencies to streamline communication processes and enhance interdepartmental cooperation.
- Promoted a positive work environment through teamwork, assisting colleagues during peak call periods.
- Enhanced public safety by efficiently dispatching emergency services to incidents.
- Handled non-emergency calls professionally, directing callers towards appropriate resources or departments as needed.
- Participated in ongoing professional development, staying up-to-date on best practices for police communications procedures.
- Provided timely assistance to citizens in distress, utilizing empathy and active listening skills.
- Improved response times for emergency calls with effective communication and prioritization skills.
- Safeguarded sensitive information by adhering strictly to confidentiality guidelines and established security measures.
- Managed high-pressure situations calmly, providing accurate information to first responders during critical incidents.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Police Dispatcher
Harris County Constable's Office Precinct 4
6831 Cypresswood
12.2000 - 08.2005
- Monitored emergency calls and dispatched units to incidents efficiently.
- Coordinated response efforts between multiple agencies during critical situations.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
Education
Bachelor of Science - Criminology
Sam Houston State University
Huntsville, TX12-1992
Skills
- Employee engagement
- Public relations
- Crisis management
- Internal communications
- Proofreading
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Training and development
- Conflict resolution
- Analytical thinking
- Information gathering
- Professionalism
- Workload management
- Schedule management
- Dispatching field personnel
- De-escalation techniques
- Time management abilities
- Continuous improvement
- Adaptability
- Emergency response
- Mentoring and coaching
- Verbal and written communication
Certification
- Master Telecommunicator License - 2014
- Intermediate Telecommunicator License - 2011
- Associate Trainer Training - 2007-Current
- TCOLE Trainer - 2011-Current
- AALERT AIR - July 2025
- EMD/EFD - November 2005
- CPR - 1985 - Current
Timeline
Communications Shift Supervisor
Harris County Constable's Office Precinct 4
06.2006 - Current
Communications Officer
Jersey Village Police Department
08.2005 - 06.2006
Police Dispatcher
Harris County Constable's Office Precinct 4
12.2000 - 08.2005
Bachelor of Science - Criminology
Sam Houston State University