Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
City of Brownwood "Git-R-Done" Award (2020)
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Jonna Acosta

Brownwood

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

17
17
years of professional experience

Work History

Communications Shift Supervisor

Brownwood Police Department
09.2013 - Current
  • Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
  • Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
  • Assessed and prioritized emergency situations and assigned resources using sound, independent judgement.
  • Managed sensitive and restricted documents.
  • Skilled at working independently and collaboratively in a team environment.
  • Self- motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with strong work ethic.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.


Specialist

Home Depot
09.2015 - 09.2020
  • Followed all company policies and procedures to deliver quality work.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed product knowledge through continuous training and industry research.
  • Assisted in inventory management and restocking of merchandise displays.
  • Analyzed market trends to provide insights on product promotions and pricing strategies.
  • Handled high-pressure situations with professionalism including resolving dissatisfied customer complaints maintaining brand reputation.

Cashier Supervisor

Home Depot
09.2011 - 09.2013
  • Supervised daily cash handling operations, ensuring accuracy and compliance with company policies.
  • Trained and mentored new cashiers on customer service standards and transaction procedures.
  • Analyzed cash flow reports to identify discrepancies and implement corrective measures.
  • Developed scheduling strategies to optimize staff coverage during peak hours.
  • Resolved customer inquiries and complaints efficiently, enhancing overall customer satisfaction levels.
  • Conducted regular audits of cash drawers to maintain accountability and prevent loss.

Data Entry Clerk

Comanche County Courthouse
05.2008 - 08.2010
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted and checked input data against original documents.
  • Sorted documents and maintained filing process.
  • Checked for accuracy by verifying data and records.


Education

Bachelor of Science - Psychology

Angelo State University
San Angelo, TX
12-2026

High School Diploma -

Priddy High School
Priddy, TX
05-2010

Skills

  • Public relations
  • Crisis management
  • Event coordination
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Organizational skills
  • Strong ethical standards

Accomplishments

  • Creator of Brownwood 9-1-1 Public Education Team
  • Presenter at West Central Emergency Preparedness Conference(2022 and 2024)
  • Presenter at Texas Public Safety Conference (2023)

Timeline

Specialist

Home Depot
09.2015 - 09.2020

Communications Shift Supervisor

Brownwood Police Department
09.2013 - Current

Cashier Supervisor

Home Depot
09.2011 - 09.2013

Data Entry Clerk

Comanche County Courthouse
05.2008 - 08.2010

Bachelor of Science - Psychology

Angelo State University

High School Diploma -

Priddy High School

City of Brownwood "Git-R-Done" Award (2020)

City of Brownwood Award for going above and beyond expectations, and maintaining a positive attitude while leading. 

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