Patricia Warlow
Clayton,NC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Communications Shift Supervisor
Town of Apex
Apex, NC
01.2018 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Mentored junior team members and managed employee relationships.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Communications Training Officer
Town of Apex
Apex, NC
01.2018 - Current
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
Education
Bachelor of Arts - Criminal Justice
Southern New Hampshire University
Hooksett, NH08.2023
Skills
- Effective Communications
- Team Work Scheduling
- Verbal and Written Communication
- Resource Coordination
- Schedule Management
- Job Specification Review
- Critical Thinking
- Task Prioritization
- Conflict Resolution
- Mentoring and Coaching
Timeline
Communications Shift Supervisor
Town of Apex
01.2018 - Current
Communications Training Officer
Town of Apex
01.2018 - Current
Bachelor of Arts - Criminal Justice
Southern New Hampshire University
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