Dylan Koch
Glendale,CA
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE ASSOCIATE
Westlake Financial Services
Malibu
01.2022 - 08.2025
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Consistently maintained meticulous records for an average of 2,000 accounts per month, demonstrating exceptional attention to detail.
- Strategically devised and executed comprehensive plans to recover outstanding payments, employing a proactive approach to optimize collection outcomes.
- Collaborated within a team to successfully reconcile and update debt-ridden accounts, restoring $50 million in outstanding balances.
CUSTOMER SERVICE/SALES ASSOCIATE
Altadena Golf Course
Altadena
02.2017 - 08.2019
- Provided exceptional customer service to 1000 plus golfers, answering their questions, addressing their concerns, and ensuring their overall satisfaction.
- Acted as an ambassador for the golf course, promoting a positive and welcoming atmosphere for all guests.
- Offered assistance and guidance to ensure an efficient pace of play and adherence to course rules and etiquette.
- Warmly welcomed the 1000 plus golfers upon their arrival at the golf course and providing a friendly and professional first point of contact.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided hundreds of positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Arts - Healthcare Administration
Southern New Hampshire University
Hooksett, NH06-2027
High School Diploma -
Saint Francis Private Catholic High School
La Canada, CA06-2019
Skills
- Communication
- Problem resolution
- Reliability
- Time management
- Team collaboration
- Customer service
- Negotiation
- Active listening
- Resilience
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CUSTOMER SERVICE ASSOCIATE
Westlake Financial Services
01.2022 - 08.2025
CUSTOMER SERVICE/SALES ASSOCIATE
Altadena Golf Course
02.2017 - 08.2019
Bachelor of Arts - Healthcare Administration
Southern New Hampshire University
High School Diploma -
Saint Francis Private Catholic High School