Dylan Korte
Round Rock,United States
Summary
Highly motivated and results-driven professional with a strong background in sports facility operations, event management, and customer relations. Proven expertise in coordinating large-scale events, managing tournament operations, and overseeing daily facility functions with a focus on efficiency and excellence. Adept at developing and executing marketing strategies, managing customer data, and fostering strong relationships with patrons and partners. Recognized for delivering outstanding service, resolving issues quickly, and ensuring seamless event execution.
Overview
4
4
years of professional experience
Work History
Sports Facility Supervisor
City of Round Rock
07.2023 - Current
- Manage all aspects of facility operations, including event setup and teardown, opening and closing procedures, and key coordination. Monitor facility usage, ensure adherence to safety and security protocols, and address any behavioral or security concerns promptly.
- Oversee the execution of tournament operations, coordinating scheduling, team registrations, and logistics to ensure smooth and efficient event delivery.
- Provide continuous training and support to staff on facility operations, policies, procedures, and event-specific requirements, ensuring consistent and efficient service delivery.
- Oversee custodial and maintenance needs, ensuring the facility is well-maintained and fully operational. Build positive relationships with visitors and patrons, offering exceptional customer service.
- Stay up to date with facility reservations and event details, proactively responding to customer and visitor inquiries to ensure seamless event execution and guest satisfaction.
- Managed efficient teams of up to 100 employees.
Intramural Sports Graduate Assistant
Baylor University
08.2021 - 05.2023
- Assisted in the comprehensive administration of intramural sports programs, including the planning, coordination, and execution of events and competitions.
- Supervised and trained a team of student volunteers, providing guidance on event logistics, customer service, and operational procedures to ensure smooth execution of all activities.
- Ensured strict adherence to university policies, industry best practices, and safety protocols for all intramural sports events and competitions.
- Managed event logistics, including team registrations, scheduling, equipment coordination, and resource allocation, ensuring all events ran efficiently and on schedule.
Baylor Ticket Sales & Annual Giving Intern
Baylor University
02.2021 - 05.2021
- Contributed to the development and execution of sales and marketing campaigns for sports events, focusing on increasing attendance and ticket sales through targeted outreach.
- Managed customer data integration into CRM systems, enhancing data-driven marketing efforts and improving customer engagement and retention.
- Assisted in creating and implementing cross-platform promotional strategies, including digital, social media, and print channels, to maximize event visibility and drive ticket sales.
Education
Master of Education - MEd - Sports Management
Baylor University
Waco, Texas05.2023
Bachelors of Business Administration - Sports, Strategy & Sales
Baylor University
Waco, Texas05-2021
Skills
- Event Planning & Coordination
- Facility Operations Management
- Team Leadership & Staff Supervision
- Customer Service & Guest Relations
- Tournament Operations & Competition Management
- Training & Development
- Marketing & Promotion
- CRM & Data Management
- Resource Management & Scheduling
- Compliance & Safety Management
- Problem-Solving & Conflict Resolution
- Vendor & Partner Relations
- Communication & Interpersonal Skills
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Project Management
Websites
Timeline
Sports Facility Supervisor
City of Round Rock
07.2023 - Current
Intramural Sports Graduate Assistant
Baylor University
08.2021 - 05.2023
Baylor Ticket Sales & Annual Giving Intern
Baylor University
02.2021 - 05.2021
Master of Education - MEd - Sports Management
Baylor University
Bachelors of Business Administration - Sports, Strategy & Sales
Baylor University
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