Jacob Dellipoali
Round Rock
Summary
Dynamic Sports Facility Supervisor with a proven track record at the City of Round Rock, excelling in customer service and effective communication. Skilled in process optimization and relationship management, I consistently enhance event execution and member engagement, ensuring seamless operations and positive experiences for all stakeholders.
Overview
4
4
years of professional experience
Work History
Sports Facility Supervisor
City of Round Rock
Round Rock
05.2023 - Current
- Serves as a frontline point of contact for staff, event clients, and vendors, using clear communication to ensure proper execution of events.
- Supports outreach and engagement with internal teams, vendors, and event clients during events, ensuring timely communication.
- Participates in the onboarding, hiring, and training of all part-time and seasonal staff.
- Communicates operational (facility or event) updates clearly and efficiently in fast-paced, high-pressure environments.
- Responds quickly to unexpected operational challenges by identifying solutions to minimize disruption to guests and event clients.
- Documents operational details, incident reports, and post-event reports or feedback to continuously improve.
- Collaborates with supervisors and teammates to improve efficiency and supports new team members through on-the-job guidance.
- Round Rock Sports Center & Round Rock Multipurpose Complex
Membership Services
Brushy Creek Municipal Utility District
Round Rock
02.2023 - 06.2023
- Built rapport with members through consistent, professional interactions, contributing to positive experiences and repeat engagement.
- Engaged with members to understand interests and needs, recommending appropriate memberships or programs.
- Maintained accurate member records, registrations, and payments within membership management systems.
Building Manager
City of Round Rock
Round Rock
06.2022 - 05.2023
- Supervised and lead event assistant staff and day-to-day operations to ensure policy was enforced, facility upkeep, and patrons were monitored.
- Communicated clearly with supervisors and event staff to ensure smooth event operations and well-maintained facilities.
- Participated in and executed the set-up and break-down of special events.
- Round Rock Sports Center
Sport Information Intern
University of Mary Hardin-Baylor
Belton
11.2021 - 05.2022
- Collaborated with coaches, athletic staff, and fellow interns to support smooth event operations.
- Balanced live statistical updates and live social media updates across multiple athletic events at once.
- Contributed to written content such as game recaps and program materials.
- Produced post-event reports, game notes, and summaries.
- Adapted quickly to new platforms and workflows, demonstrating technical curiosity and learning agility.
Education
Master of Business Administration (M.B.A.) - Business
Western Governors University
Online05.2026
Bachelor of Arts (B.A.) - Sports Management
University of Mary Hardin-Baylor
Belton, TX05.2022
Skills
- Attention to detail
- Time management
- Process optimization
- Customer service
- Results orientation
- Relationship management
- Effective communication
Timeline
Sports Facility Supervisor
City of Round Rock
05.2023 - Current
Membership Services
Brushy Creek Municipal Utility District
02.2023 - 06.2023
Building Manager
City of Round Rock
06.2022 - 05.2023
Sport Information Intern
University of Mary Hardin-Baylor
11.2021 - 05.2022
Master of Business Administration (M.B.A.) - Business
Western Governors University
Bachelor of Arts (B.A.) - Sports Management
University of Mary Hardin-Baylor