Dylan Lanning
Mesa,AZ
Summary
Detail-oriented team player with a very versatile skill set and the ability to handle multiple projects with a high degree of efficiency.
Overview
7
7
years of professional experience
Work History
Onboarding Agent
JJ Safety LLC
07.2018 - Current
- Obtained client information to and their procedures to better assess what is needed by their hiring clients in order for them to gain acceptance for work.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Diligently work and manage caseload of 30 - 50 different companies within numerous different platforms
- Established strong customer relationships, building recommendations and loyalty.
- Confirmed and maintained smooth operations between contractors and their hiring clients.
- Negotiated resolution to requirement discrepancies between what hiring clients request and what the contractor could provide.
Trackside Support
Trackfast Motorsport
03.2019 - 10.2019
- Seasonal work dependent on racing schedule
- Set-up and teardown trackside station and equipment
- Maintain equipment to ensure full functionality
- Disassemble, dismount, remount, and reassemble Pro2 and Pro4 off-road racing tires.
- Cut specific tread patterns in tires for optimal traction depending on quality and layout of track
Auto Mechanic Assistant
Nick's Custom Garage
07.2017 - 07.2018
- Completed everything from engine modifications, engine/transmission swaps, and total A/C repairs to electrical systems modifications.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, and filter replacement.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Used specialized tools to safely remove, repair, or install specialized parts.
- Performed diagnostic and troubleshooting methods to find and identify root causes of mechanical and electrical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Prepped vehicles and applied bed-liner products
Laborer
Hollenbeck Construction Services
06.2016 - 07.2017
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Remove / Replace water heaters, toilets, and sinks
- Drywall (Patchwork and New Builds)
- Tile (Floors, Showers, and Backsplashes)
- Minor electrical work(Circuit Breakers, Receptacles, and light Fixtures)
- Interior and Exterior Painting (Masking, Roll / Brush, Spray Rig)
Education
Associate of Applied Science - Electronics & Computer Technology
DeVry University
Phoenix, AZ04.2011
High School Diploma -
Red Mountain High School
Mesa, AZ05.2010
Skills
- Time Management
- Problem-Solving Skills
- Customer Complaint Resolution
- Critical Thinking
- Clear Communication
- Stress Management
- Safety Awareness
- Maintenance and Repair
Timeline
Trackside Support
Trackfast Motorsport
03.2019 - 10.2019
Onboarding Agent
JJ Safety LLC
07.2018 - Current
Auto Mechanic Assistant
Nick's Custom Garage
07.2017 - 07.2018
Laborer
Hollenbeck Construction Services
06.2016 - 07.2017
Associate of Applied Science - Electronics & Computer Technology
DeVry University
High School Diploma -
Red Mountain High School
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