Dylan Lawrence
Prescott,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
Overview
6
6
years of professional experience
Work History
Computer Detection Systems Repairer
Army
Savannah, GA
09.2018 - Current
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Implemented internal quality standards to secure electronic records integrity.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Inspected and tested faulty circuit boards and microprocessors.
- Demonstrated increased knowledge of company products and equipment.
- Trained customer employees and managers on machine use and maintenance.
Education
Bachelors - Computer Engineering
Saginaw Valley State University
Saginaw, MI06.2027
Skills
- Issue Resolution
- Hardware and Software Installation
- Telephone Etiquette
- Email Communication
- Serve Customers
- Troubleshooting Techniques
- Work Integrity
- Valid Driver's License
Timeline
Computer Detection Systems Repairer
Army
09.2018 - Current
Bachelors - Computer Engineering
Saginaw Valley State University