Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Figueroa

Riverside,CA

Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

Overview

8
8
years of professional experience

Work History

Telephone Systems/Personal Computer Repairer

United States Marine Corps, USMC
Oceanside, CA
04.2018 - Current
  • Maintained records of equipment and employees in a file system.
  • Used computer systems to send emails and log information while keeping a typing speed of 45 wpm.
  • Trained employees and managers on machine use and maintenance.
  • Assisted customers with technical support inquiries.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Promoted leadership among peers to help work flow.

Patient Transporter

Adventist Health Bakersfield
Bakersfield, CA
11.2017 - 04.2019
  • Assisted patients and other medical equipment to manage smooth transition from hospital to designated location.
  • Kept patient information and records secure by using private hospital databases.
  • Responded to emergency situations to help with lifting and transporting patients.

Floor Supervisor

Xerox, ACS
Bakersfield, CA
03.2015 - 10.2017
  • Receive incoming telephone calls on an assigned shift; input and retrieve information in customer service terminal (CST).
  • Compile data and maintain records of cellular equipment and personnel personal information to help resolve issues.
  • Led agents to daily success by communicating a daily, weekly, and monthly plan to maximize production.
  • Calm, distress, and deescalate customers on the phone.

Education

No Degree - Electronics Course

United States Marine Corps
Twentynine Palms, CA
03.2019

Skills

  • Issue Resolution
  • Leadership
  • POS Systems Operations
  • Critical Thinking
  • Data Systems
  • Data Entry

Timeline

Telephone Systems/Personal Computer Repairer

United States Marine Corps, USMC
04.2018 - Current

Patient Transporter

Adventist Health Bakersfield
11.2017 - 04.2019

Floor Supervisor

Xerox, ACS
03.2015 - 10.2017

No Degree - Electronics Course

United States Marine Corps

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