Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Youngen

Ravenna,OH

Summary

Results-driven Help Desk Technician with extensive experience in troubleshooting hardware and software issues. Known for exceptional customer service and the ability to manage complex interactions, aiming to support and enhance operational efficiency in a dynamic environment.

Overview

9
9
years of professional experience

Work History

Telephone Service Representative

DRB Systems
01.2025 - 11.2025
  • Assisted customers with inquiries and issues via telephone, ensuring prompt resolution.
  • Utilized call management systems to track interactions and enhance customer experience.
  • Collaborated with team members to improve service delivery and operational efficiency.
  • Maintained accurate records of customer interactions in CRM software for effective follow-up.
  • Managed difficult customer interactions with professionalism and empathy, deescalating situations through effective communication techniques.
  • Assisted customers with troubleshooting Sitewatch and Tunnelwatch systems and XPT systems.

Utility Operator

Robin Industries
06.2023 - 01.2025
  • Operated and maintained machinery to ensure efficient production processes.
  • Monitored equipment performance, identifying issues for timely resolution.
  • Conducted routine inspections and preventive maintenance on utility systems.
  • Collaborated with team members to optimize workflow and minimize downtime.
  • Assisted in training new operators on safety protocols and operational procedures.
  • Postcured parts in industrial sized ovens and input them into IQMS.

Help Desk Technician

COMDOC
07.2016 - 05.2023
  • Resolved technical issues for end-users through effective troubleshooting and remote support tools.
  • Managed ticketing system to prioritize and track service requests, ensuring timely resolution.
  • Collaborated with IT team to develop standard operating procedures for common technical issues.
  • Mentored junior technicians in troubleshooting techniques and customer service best practices.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Diagnosed and repaired various printer models to ensure optimal performance and reliability.
  • Conducted routine maintenance and troubleshooting to minimize downtime and enhance productivity.

Education

Bachelor of Technical And Applied Studies - Information Technology

Kent State University At Tuscarawas
New Philadelphia, OH
04-2016

Skills

  • Hardware repair
  • Remote support
  • Help Desk support
  • Call handling
  • Complaint resolution
  • Customer service
  • Issue resolution
  • User training
  • Network support
  • Issue escalation
  • Technical documentation
  • Desktop support

Timeline

Telephone Service Representative

DRB Systems
01.2025 - 11.2025

Utility Operator

Robin Industries
06.2023 - 01.2025

Help Desk Technician

COMDOC
07.2016 - 05.2023

Bachelor of Technical And Applied Studies - Information Technology

Kent State University At Tuscarawas
Ryan Youngen