Lucas L'Etoile
Escondido,CA
Summary
Attentive Manager experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Vans A Division Of VF Outdoor
San Diego, CA
06.2023 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw daily operations, including scheduling, staff management, budgeting, and audits.
- Performed regular audits of store displays and merchandising activities to drive apparel sales.
- Kept stock room clean and organized so merchandise could be transferred quickly to sales floor.
Assistant Manager
Tommy Bahama
San Diego, CA
09.2022 - 06.2023
- Organized schedules, workflows and shift coverage to meet expected business demands while staying under stores budget.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Concierge
Westfield UTC
La Jolla, CA
10.2020 - 07.2022
- Organized and delegated incoming projects and optimized team workflows, project plans, and resources to handle dynamic demands.
- Facilitated new hire onboarding and training.
- Created and host bi-weekly team building meetings to reinforce company service standards and policies.
- Submitted weekly, quarterly and monthly reports to management for mandatory reporting.
Assistant Manager/Brand Trainer
The Art of Shaving
La Jolla, CA
03.2019 - 06.2020
- Promoted to Brand Trainer in March of 2019.
- Managed both retail and salon at UTC location.
- Collaborated with Store Manager to boost increase of average unit sale and conversion.
- Traveled to underperforming stores in the brand to train and develop teams.
- Conducted interviews and on-boarding for open positions.
Assistant Manager
The Art of Shaving
La Jolla, CA
10.2016 - 03.2019
- Promoted to Assistant Manager in October of 2016.
- Conducted job interviews, recruited for open positions and implemented training processes for newly hired employees.
- Coached and mentored employees by delivering training, guidance and performance monitoring as well as led employee performance evaluations with constructive feedback.
- Handled day to day reports while continuing to exceed sales goals and company expectations.
Sales Associate/Key Holder
The Art of Shaving
Escondido, CA
07.2015 - 10.2016
- Greeted incoming customers and provided expert sales and service while meeting and exceeding the stores sales goals.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Received and processed cash and credit payments for in-store purchases.
- Upheld The Art of Shaving’s opening and closing procedures including: opening and closing the POS, merchandising, cleaning and running closing summary reports.
Skills
- Recruiting and Hiring
- Staff Training and Development
- Outstanding Communication Skills
- Policies Implementation
- Employee Supervision
- Succession Planning
- Store Force
- Schedule Management
- Payroll Management
- Microsoft Outlook
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Teams
- Google Spreadsheet
- Cisco Webex
- B2B Sales
References
Rick Foltz, District Manager
The Art of Shaving
(760) 420-2416
Gabrielle Maurey, Store Manager
The Art of Shaving
(925) 413-2438
Carly Gabara, Regional Manager of Signature Services
Westfield
(858) 568-6766
Timeline
Assistant Manager
Vans A Division Of VF Outdoor
06.2023 - Current
Assistant Manager
Tommy Bahama
09.2022 - 06.2023
Concierge
Westfield UTC
10.2020 - 07.2022
Assistant Manager/Brand Trainer
The Art of Shaving
03.2019 - 06.2020
Assistant Manager
The Art of Shaving
10.2016 - 03.2019
Sales Associate/Key Holder
The Art of Shaving
07.2015 - 10.2016
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