Dylan Loftis
Chicago,IL
Summary
Accomplished Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personal management, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
Work History
Midway Airport Manager
Enterprise
Chicago, USA
01.2024 - Current
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised and elevated staff to help improve skills, achieve daily objectives, and attain advancement.
- Achieved the highest customer service score ever at Midway Airport.
- Achieved Manager of the Month in April for driving the overall business.
Flagship Assistant Manager
Enterprise
Naperville, USA
02.2023 - 12.2023
- Implemented new procedures or systems to improve efficiency within the organization.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
Assistant Manager
Enterprise
Oswego, USA
06.2022 - 01.2023
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
Management Trainee
Enterprise
Joliet, USA
06.2021 - 05.2022
- Resolved client issues by delivering excellent customer service and maintaining a positive attitude.
- Finished number one on the matrix within the Chicagoland area, which is based on 50 individuals.
- Finished top 5 on the matrix, 5 months in a row, based on my sales performance.
Door-to-Door Sales Rep
Caliber Smart
Oklahoma City, USA
04.2020 - 06.2021
- Traveled to an average of 50 doors daily with a 5% success rate.
- Found cost-saving options for new customers of Dish Network, often reducing overall costs by 15-20%.
- Used scripts or persuasive sales techniques to convince clients to purchase Dish Network.
- Explained the benefits of purchasing the product compared to competitors' offerings.
Education
Professional Sales -
Illinois State University
Normal, IL05.2021
Skills
- Team management
- Communication
- Critical thinking
- Decision-making
- Time Management
- Customer service
- Product and service knowledge
- Creativity
- Organization
- Leadership
Timeline
Midway Airport Manager
Enterprise
01.2024 - Current
Flagship Assistant Manager
Enterprise
02.2023 - 12.2023
Assistant Manager
Enterprise
06.2022 - 01.2023
Management Trainee
Enterprise
06.2021 - 05.2022
Door-to-Door Sales Rep
Caliber Smart
04.2020 - 06.2021
Professional Sales -
Illinois State University