Dylan Lower
Sicklerville,NJ
Summary
Results-driven student with excellent organizational and communication skills. Successful at accomplishing student projects. Strong analytical thinker and problem solver quick to learn new processes.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Wawa Inc.
Sicklerville, NJ
05.2018 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted data analysis and created reports to track progress against goals.
Maintenance Supervisor
Ingerman
Williamstown, NJ
08.2020 - 02.2023
- Scheduled and coordinated preventative maintenance activities to ensure equipment reliability.
- Monitored and evaluated the performance of personnel in the maintenance department, providing guidance and coaching when necessary.
- Developed and implemented a comprehensive preventive maintenance program for all production machinery.
- Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
- Maintained records of repairs and parts inventory usage to optimize future planning efforts.
Education
Master of Science - Criminal Justice
Rutgers University- Camden
Camden, NJ05-2025
Bachelor of Science - Criminal Justice
Rutgers University- Camden
Camden, NJ05-2023
Skills
- Data Modeling
- Project Management
- Report Writing
- Data Mapping
- Statistical Analysis
- Spatial analysis
- Data Collection
- Database Research
Timeline
Maintenance Supervisor
Ingerman
08.2020 - 02.2023
Customer Service Manager
Wawa Inc.
05.2018 - Current
Master of Science - Criminal Justice
Rutgers University- Camden
Bachelor of Science - Criminal Justice
Rutgers University- Camden