Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Harold Gilliard

Houston,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative

Steneral Consulting
02.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.

Education

Intro to Cyber Security -

Intro to Cloud Computing Certification -

Skills

  • Database Administration
  • Linux college courses
  • Cyber Security Training
  • Database Maintenance training
  • Python
  • Linux Operating System
  • Database Management
  • Multitasking Abilities
  • Problem-solving abilities
  • Code debugging
  • Problem-Solving
  • Information Protection
  • Analytical Skills
  • Attention to Detail
  • SQL Proficiency
  • Version Control
  • Database Documentation
  • Data Modeling
  • Data Integration
  • Cloud Database Services
  • Database Monitoring
  • Data Analysis
  • Data Migration
  • Relational Databases
  • Data Security
  • Database Design

Certification

  • Tryhackme Cybersecurity certification
  • Seasoned Database Administrator
  • Intro to Cloud Computing Certification
  • Intro to Artificial Intelligence

Timeline

Customer Service Representative

Steneral Consulting
02.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE

Intro to Cyber Security -

Intro to Cloud Computing Certification -

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Harold Gilliard