Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniela Pacheco

San Juan,TX

Summary

Accomplished Medical Office Specialist, Cashier, and Remote worker handling file and document management and inventory allocation. Proficient in maintaining stringent financial controls and timelines. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Remote position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Alorica
Remote
05.2024 - 12.2024
  • Improved resolution time with effective problem-solving for customer complaints.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Maximus
Remote
09.2023 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Remote

Great Lakes Higher Education Corporation & Affiliates
Lincoln, NE
10.2022 - 05.2024
  • Work from home
  • Help Borrowers with payments, Loans, Keep them up to date with their loan info
  • Assist Borrowers help with online accounts, resetting passwords
  • Accomplish in Assisting Borrowers with any problem that happen to run into with their online account
  • Managed over 50 customer calls per day
  • Participated in system development life cycle from requirements analysis through system implementation
  • Oversaw development and maintenance of organization computer systems and intranet
  • Computed resource quantities and requirements to give customers accurate price estimates

Medical Office Specialist

Ashley Pediatrics
McAllen, TX
01.2022 - 09.2023
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Assisted with medical coding and billing tasks.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Answered phone calls and messages for -physician medical facility, scheduling appointments, and handling patient inquiries.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Registered patients and completed associated paperwork for accurate records.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Received, recorded and filed medical payments by check, cash, and credit card.

Cashier/Customer Service Cashier

Buy Buy Baby
Pharr, TX
01.2017 - 03.2022
  • Work from home
  • Help Borrowers with payments, Loans, Keep them up to date with their loan info
  • Assist Borrowers help with online accounts, resetting passwords
  • Accomplish in Assisting Borrowers with any problem that happen to run into with their online account
  • Managed over 50 customer calls per day
  • Participated in system development life cycle from requirements analysis through system implementation
  • Oversaw development and maintenance of organization computer systems and intranet
  • Computed resource quantities and requirements to give customers accurate price estimates

Education

High School Diploma -

Psja Memorial Early College High School
Alamo, TX
05.2012

Skills

  • Bilingual in English/ Spanish
  • Team Support
  • Telephone Etiquette
  • Database Entry
  • Schedule Management
  • Database Administration
  • Billing and Invoicing
  • Multi-Line Telephone Systems
  • Meeting Scheduling
  • Microsoft Office
  • Information Gathering
  • Reading Comprehension
  • Greeting Customers
  • Cash Drawer Management
  • Computers and Technology

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Alorica
05.2024 - 12.2024

Customer Service Representative

Maximus
09.2023 - 05.2024

Remote

Great Lakes Higher Education Corporation & Affiliates
10.2022 - 05.2024

Medical Office Specialist

Ashley Pediatrics
01.2022 - 09.2023

Cashier/Customer Service Cashier

Buy Buy Baby
01.2017 - 03.2022

High School Diploma -

Psja Memorial Early College High School
Daniela Pacheco