Bilingual customer service representative skilled in conflict resolution and active listening. Proven ability to manage high-stress situations while ensuring customer satisfaction.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Customer Service Representative
The Center for Health Care Services
San Antonio, TX
09.2023 - Current
Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
Trained new staff on customer service protocols and best practices to improve team performance.
Collaborated with interdisciplinary teams to ensure seamless patient care and support services.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Sales Ambassador
SeaWorld Aquatica
San Antonio, TX
11.2021 - 01.2022
Engaged guests by providing knowledgeable insights about park attractions and experiences.
Assisted in executing promotional events to enhance visitor engagement and satisfaction.
Adapted quickly to diverse guest inquiries, ensuring a positive experience for all visitors.
Collaborated with team members to maintain cleanliness and organization of assigned areas.
Contributed to daily operations by assisting with cash handling and transaction processing.
Monitored inventory levels and reported discrepancies to ensure optimal stock availability.