Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Miguel Lira

San Antonio

Summary

Bilingual customer service representative skilled in conflict resolution and active listening. Proven ability to manage high-stress situations while ensuring customer satisfaction.

Overview

1
1
Certification
5
5
years of professional experience

Work History

Customer Service Representative

The Center for Health Care Services
San Antonio, TX
09.2023 - Current
  • Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
  • Trained new staff on customer service protocols and best practices to improve team performance.
  • Collaborated with interdisciplinary teams to ensure seamless patient care and support services.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Sales Ambassador

SeaWorld Aquatica
San Antonio, TX
11.2021 - 01.2022
  • Engaged guests by providing knowledgeable insights about park attractions and experiences.
  • Assisted in executing promotional events to enhance visitor engagement and satisfaction.
  • Adapted quickly to diverse guest inquiries, ensuring a positive experience for all visitors.
  • Collaborated with team members to maintain cleanliness and organization of assigned areas.
  • Contributed to daily operations by assisting with cash handling and transaction processing.
  • Monitored inventory levels and reported discrepancies to ensure optimal stock availability.

Education

High School Diploma -

C C Winn High School
Eagle Pass, TX

Skills

  • Customer service
  • Call center experience
  • Bilingual - English/Spanish
  • Data entry
  • Computer proficiency
  • Spreadsheets
  • Documentation
  • HIPAA compliance
  • Active listening
  • Conflict resolution
  • BIlingual - English/Spanish
  • Phone etiquette

Languages

Spanish
English

Certification

Mental Health First Aid

Timeline

Customer Service Representative

The Center for Health Care Services
09.2023 - Current

Sales Ambassador

SeaWorld Aquatica
11.2021 - 01.2022

High School Diploma -

C C Winn High School