Marcia Walkes
Augusta,United States
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Arise-Imperial Facility Services
01.2018 - Current
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered prompt service to prioritize customer needs.
Dispatch Manager
Centurion Security Group
09.2021 - 11.2022
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Managed customer accounts and invoicing.
- Monitored CCTV cameras and alarm systems for security breaches.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Wrote detailed reports of all security breaches and investigations.
Command Center Operator
Allied Universal Security Services
09.2017 - 03.2018
- Executed day-to-day functions of command center.
- Produced detailed and knowledgeable technical reports on command and field activities.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Night Auditor
Motel 6 Hotel
02.2013 - 05.2015
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Enforced policies and procedures to increase efficiency.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Bachelor of Science - Criminal Justice
Everest University - Tampa
Tampa, FL08.2014
Associate of Science - Criminal Justice
National School of Technology
Miami, FL07.2012
High School Diploma -
Pace Center For Girls
Miami, FL08.2004
Skills
- Spreadsheet Development
- Administrative Staff Supervision
- Schedule Management
- Database Administration
- Database Entry
- Report Writing
- Administrative and Clerical Support
- Calendar Management
- Microsoft Office
- Google Docs
- Document and File Management
- Organize Files
- Departmental Support
Timeline
Dispatch Manager
Centurion Security Group
09.2021 - 11.2022
Customer Service Representative
Arise-Imperial Facility Services
01.2018 - Current
Command Center Operator
Allied Universal Security Services
09.2017 - 03.2018
Night Auditor
Motel 6 Hotel
02.2013 - 05.2015
Bachelor of Science - Criminal Justice
Everest University - Tampa
Associate of Science - Criminal Justice
National School of Technology
High School Diploma -
Pace Center For Girls
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