Dylan Mari
Shift Lead
San Gabriel,CA
Summary
Highly motivated and responsible guaranteed to contribute strongly within a customer service role requiring enthusiasm, charismatic communications skills, and exemplary work ethic.
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
3
3
years of professional experience
Work History
Shift Leader
Chick-fil-A
Arcadia, CA
08.2025 - Current
- Supervised daily operations, ensuring high-quality customer service and efficient workflow.
- Trained and mentored team members on operational procedures and best practices.
- Managed inventory levels, reducing waste through effective stock rotation techniques.
- Implemented process improvements, enhancing order accuracy and speed of service.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Coordinated shift schedules, optimizing staff coverage during peak hours.
Student Employee
Arcadia High School Transition Partnership Program
01.2023 - 01.2024
- Worked the following jobs through school work experience program
- Chick-Fil-A Running food orders to drive up customers, filling beverage orders
- Mooyah Burgers and Shakes Prepared customer food orders according to menu standards, maintained cleanliness of restaurant, provided excellent customer service, accurately operated cash register
- Shift lead at shops at santa anita chickfila BOH lead Experience in this position for about a year Knows how to run a successful shift and run breaks correctly and efficiently Knows How to be in position and manage my team
Student Employee
Arcadia High School Transition Partnership Program
01.2023 - 01.2024
- Worked the following jobs through school work experience program
- Chick-Fil-A Running food orders to drive up customers, filling beverage orders
- Mooyah Burgers and Shakes Prepared customer food orders according to menu standards, maintained cleanliness of restaurant, provided excellent customer service, accurately operated cash register
- Shift lead at shops at santa anita chickfila BOH lead Experience in this position for about a year Knows how to run a successful shift and run breaks correctly and efficiently Knows How to be in position and manage my team
Education
Diploma - undefined
Arcadia High School
Arcadia, CA06.2025
Skills
Positive attitude
Cash handling
Team leadership
Problem-solving
Team motivation
Flexible schedule
Customer service management
Team supervision
Staff supervision
POS system operation
Assigning work
Timeline
Shift Leader
Chick-fil-A
08.2025 - Current
Student Employee
Arcadia High School Transition Partnership Program
01.2023 - 01.2024
Student Employee
Arcadia High School Transition Partnership Program
01.2023 - 01.2024
Diploma - undefined
Arcadia High School