Dylan Marshall
Clarksville,TN
Summary
Positive mindset and analytical thinker with thorough understanding of IT systems and knack for problem-solving. Well-versed in data analysis and systems troubleshooting, ensuring optimal performance and efficiency. Committed to leveraging skills to drive technological advancements and streamline operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Helpdesk IT Analyst
CereCore
Nashville, TN
01.2025 - Current
- Resolve 40-60 tickets per day across hardware, software, networking, and identity platforms.
- Perform Active Directory administration including provisioning, group membership, and GPO‑related troubleshooting.
- Support Azure AD environments including device registration, conditional access, and identity sync issues.
- Serve on a 1.5‑level escalation team handling advanced issues beyond standard helpdesk scope.
- Develop and maintain technical knowledge base articles improving team efficiency and reducing escalations.
- Support new hires on tools, troubleshooting workflows, and internal systems.
- Collaborate with infrastructure and systems teams to resolve complex issues efficiently.
CNC Programmer
IPP
Rockwood, TN
01.2024 - 01.2025
- Programmed CNC machines to produce precise components per specifications.
- Interpreted technical drawings and blueprints to ensure accurate machining processes.
- Conducted routine maintenance on CNC equipment to optimize performance and reliability.
- Collaborated with engineering team to develop efficient machining workflows and reduce cycle times.
Education
Associate of Science - Cyber Security
Roane State Community College
Harriman, TN12-2025
Skills
- IT troubleshooting
- Customer support
- Network administration
- Risk assessment
- Technical analysis
- Quality assurance
- Time management
- Team collaboration
- Computer hardware troubleshooting
- Software installation
Certification
- CompTIA A+
- CompTIA Network+
- Linux Pro Certification
Timeline
Helpdesk IT Analyst
CereCore
01.2025 - Current
CNC Programmer
IPP
01.2024 - 01.2025
Associate of Science - Cyber Security
Roane State Community College