MARUF RAHMAN
Panorama City,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Helpdesk Technician
Axial Healthcare
New York, New York
01.2023 - 05.2025
- Troubleshot and resolved IT-related application issues for users, enhancing user experience and minimizing downtime
- Diagnosed and Resolved a range of software/hardware/connectivity issues
- Developed and Implemented an effective ticket system to monitor the high volume of incoming service tickets, troubleshoot issues and track incidents.
- Managed daily operational tasks including account management, client invoicing, and product tracking to streamline processes
- Established connections with colleagues to improve communication and workflow. with internal departments to ensure client transactions are processed accurately and efficiently
Banquet Server
Garden City Hotel
Garden City, New York
06.2021 - 05.2023
- Provided professional and attentive service to guests during weddings, conferences, corporate events, private parties, and other catered functions.
- Served food and beverages efficiently while maintaining a high standard of presentation and guest service.
- Welcomed guests, addressed inquiries, and promptly fulfilled requests to enhance guest experience during events.
- Set up banquet rooms, tables, chairs, linens, place settings, silverware, glassware, and food-service stations according to event specifications.
- Coordinated with kitchen staff, event coordinators, and fellow servers to ensure seamless and timely service delivery.
- Collaborated in a fast-paced team environment while maintaining professionalism and meticulous attention to detail.
Valet Attendant
Oheka Castle
Huntington, New York
01.2019 - 05.2021
- Greeted guests professionally and provided courteous, efficient valet parking service.
- Provided excellent customer service while upholding professionalism in high-pressure situations.
- Safely parked and retrieved customer vehicles while following company safety procedures.
- Managed vehicle keys and tracked vehicle locations to enable efficient retrieval.
- Inspected vehicles for damage prior to parking and reported concerns to maintain quality standards.
Digital Marketing Apprentice
CO-OP
New York, New York
01.2016 - 12.2017
- Contributed to CO's mission of helping recent grads achieve their first career.
- Supported initiatives at a non-profit organization to help recent graduates secure their first career opportunities.
- Developed digital marketing skills—including Excel, HTML, SEO, SEM and Google Analytics
- Participated in workshops, gaining over 200 hours of hands-on experience in digital marketing.
Dallas BBQ Customer Service Associate
Dallas BBQ Customer Service Associate
New York, New York
01.2014 - 12.2016
- Delivered friendly, efficient customer service in fast-paced restaurant environment, and enhanced customer satisfaction.
- Took customer orders in person and by phone, accurately entering food and beverage selections into the POS system.
- Coordinated high-volume periods by prioritizing orders and maintaining efficient service flow.
- Prepared and packaged take-out orders with attention to accuracy and presentation, ensuring quality service.
- Verified orders before handing them to customers or delivery drivers to minimize errors.
- Processed cash, credit/debit card, and other payment transactions accurately.
Education
Bachelor of Economics -
John Jay School of Criminal Justice
Manhattan, New York12-2016
Skills
- Incident management
- Interpersonal skills
- Data analysis
- Technical troubleshooting
- Ticket management
- IT troubleshooting
- Help desk support
- Customer relationship management
- Customer service
- Team collaboration
Languages
English
Professional
Bengali
Professional
Timeline
Helpdesk Technician
Axial Healthcare
01.2023 - 05.2025
Banquet Server
Garden City Hotel
06.2021 - 05.2023
Valet Attendant
Oheka Castle
01.2019 - 05.2021
Digital Marketing Apprentice
CO-OP
01.2016 - 12.2017
Dallas BBQ Customer Service Associate
Dallas BBQ Customer Service Associate
01.2014 - 12.2016
Bachelor of Economics -
John Jay School of Criminal Justice