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Bilingual IT Support Technician fluent in French and English with over 2 years of experience in dynamic helpdesk and managed services environments. Demonstrates expertise in efficiently resolving technical issues while consistently delivering exceptional customer service. Proficient in Microsoft 365 administration, user onboarding and offboarding, remote troubleshooting, and comprehensive documentation practices. Detail-oriented professional with a structured approach, dedicated to maintaining SLA compliance and enhancing end-user satisfaction.

Detail-oriented IT Support Specialist with experience in troubleshooting, issue resolution, and technical support. Adept at providing high-quality end-user assistance, managing IT assets, and implementing best practices for IT operations. Quick learner with a passion for new technologies, strong communication skills, and the ability to work efficiently under pressure.

Highly analytical and challenge-driven professional offering wide-ranging experience in technical operations backed by expertise in identifying and recommending effective solutions and plans to address questions, concerns, and needs toward set-forth objectives. Skilled at promptly responding to and troubleshooting technical issues to ensure seamless workflow and tasks completion. Expert at maintaining organizational computer systems, desktops, and peripherals as well as installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment. Effective communicator, capable of collaborating with high-performing teams toward operational efficiency, while conveying technical language to a non-technical audience. Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.

Certified in CCNA and Microsoft Azure, with hands-on experience in hardware, software, and network support. Proficient in troubleshooting Windows 10/11, Active Directory, Azure AD, Outlook, and Office applications. Skilled in resolving technical issues, managing user accounts, and supporting cloud-based environments to ensure efficient IT operations. With over five years of customer service experience, well organized, detail-oriented, and adept at applying strong problem-solving and time management skills to enhance IT support and improve user satisfaction.

Kaylee Stroud

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Helpdesk Technician

Apple AHA T1 iOS

Direct Hitter

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Associates in Science -

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Helpdesk Technician

Apple AHA T1 iOS

Direct Hitter

Associates in Science -

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