Dylan Mauch
Fayetteville,AR
Summary
Dynamic professional with a proven track record in customer service and logistics, exemplified during my tenure at C&M Distributing. Recognized for enhancing customer satisfaction through timely deliveries and a clean driving record. Skilled in teamwork and quality assurance, I consistently exceed expectations while fostering a positive work environment.
Overview
14
14
years of professional experience
Work History
Delivery Driver
C&M Distributing
01.2024 - 04.2025
- Delivered alcoholic/non alcoholic beverages to local grocery and liquor stores.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Production Supervisor
Core Brewing & Distilling
01.2021 - 02.2024
- Oversaw the canning department to ensure daily goals are always met.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Resolved production bottlenecks swiftly, applying problem-solving skills to maintain smooth operations.
Bartender
C4 Nightclub
09.2016 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Salesman
Crain Hyundai Of Fayetteville
07.2020 - 01.2021
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate vehicle based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
Mobile Patrol Supervisor
GardaWorld Federal Services
01.2019 - 02.2020
- Provided mobile & static security.
- Escort VIP’s (experienced escorting the President of the United States)
- Evaluated team members'' performances, identifying areas for improvement, and providing constructive feedback to enhance skills.
- Conducted thorough site inspections, identifying potential vulnerabilities, and recommending solutions for improved security measures.
- Contributed to the development of company-wide security policies and procedures by sharing insights gained from hands-on mobile patrol supervisory experience.
- Mentored new personnel, providing on-the-job training to ensure consistent performance standards.
PMC
Triple Canopy
01.2017 - 02.2018
- Provided security for VIP’s
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Head of Security
JJ’s Dickson
07.2016 - 01.2017
- Managed security personnel.
- Trained new personnel how to properly check an ID.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
Supervisor
UPS
01.2015 - 12.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Bartender
Jose’s Dickson
10.2014 - 09.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Delivery Driver
McBride Distributing Co.
05.2014 - 10.2014
Cavalry Scout
U.S. Army
11.2010 - 05.2014
- Truck Commander/Team Leader
- Completed NTC, JROTC, BLC.
- PT Instructor
- Specialized in area and route reconnaissance
- Operated wheeled and tracked vehicles and communications equipment.
Education
Business - Agricultural Business
University of Arkansas
Fayetteville, AR2016
DeSoto School
West Helena, AR05.2010
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Clean driving record
- Forklift operation
- Quality assurance
- Dependable and reliable
Timeline
Delivery Driver
C&M Distributing
01.2024 - 04.2025
Production Supervisor
Core Brewing & Distilling
01.2021 - 02.2024
Salesman
Crain Hyundai Of Fayetteville
07.2020 - 01.2021
Mobile Patrol Supervisor
GardaWorld Federal Services
01.2019 - 02.2020
PMC
Triple Canopy
01.2017 - 02.2018
Bartender
C4 Nightclub
09.2016 - 02.2024
Head of Security
JJ’s Dickson
07.2016 - 01.2017
Supervisor
UPS
01.2015 - 12.2015
Bartender
Jose’s Dickson
10.2014 - 09.2015
Delivery Driver
McBride Distributing Co.
05.2014 - 10.2014
Cavalry Scout
U.S. Army
11.2010 - 05.2014
Business - Agricultural Business
University of Arkansas
DeSoto School
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