Brent Neal Neal
Baltimore,MD
Summary
I have always had a love for computers and technology. I used to work for "Pole to Win" trouble shooting video games, which jump started my career into technology. I would love to put that knowledge and skill to use and I believe in my ability to deliver in many areas.
Overview
7
7
years of professional experience
Work History
Help Desk Technician Employment
Technical Support Specialist
Pole To Win
Baltimore, MD
11.2019 - 04.2022
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Resolving tier 1 network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Supporting the roll-out of new applications via phone, email, or ticketing system.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
Technical Support
TCC LLC
Baltimore, MD
12.2016 - 11.2019
- Handled Various tier 1 Support software support, Evaluated and determined root cause, Collaborated with internal and external technicians to ensure 100% problem resolution
- Resolved technical issues in maintenance through phone call, email or chat
- Diagnosed and successfully resolved software issues on user workstations and servers.
- Trouble Shoot customer issues within Windows opersting system.
Line Leader
Case Mason Filling inc
Rosedale, MD
01.2014 - 06.2015
- Efficiently filled packages in a timely manner -Took the role of a leader by directing others in the line every shift -Made sure customer packages were intact and well shape -Communicted effectively to ensure timely deliveries
Education
Computer Science
Baltimore Community College
2012
High School Diploma -
Northwestern High School
Baltimore, MD05.2009
Skills
- Technical Skills:
- Software:
- Installation
- Microsoft office
- Adobe Suite (Creative Cloud)
- Maintenance
- Basic Network Troubleshooting
- Backup
- Zendesk
- Programming Languages:
Languages
English
Native or Bilingual
Timeline
Technical Support Specialist
Pole To Win
11.2019 - 04.2022
Technical Support
TCC LLC
12.2016 - 11.2019
Line Leader
Case Mason Filling inc
01.2014 - 06.2015
Help Desk Technician Employment
Computer Science
Baltimore Community College
High School Diploma -
Northwestern High School
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