Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Technical certifications
Timeline
Generic
Dylan Miller

Dylan Miller

Cincinnati,OH

Summary

Senior Network Engineer with 9+ years of progressive IT experience, specializing in complex network architecture, cloud infrastructure, and escalation management. Proven track record of optimizing network performance and leading large-scale technical implementations for enterprise clients. Extensive experience in fast-paced MSP environments, demonstrating exceptional ability to quickly master new technologies and adapt to diverse client infrastructures. Known for rapid problem resolution and efficiently managing multiple high-priority projects across varied technical environments.

Overview

10
10
years of professional experience

Work History

Senior Escalation & Network Engineer

CloudIT
03.2021 - Current
  • Company Overview: Leading MSP providing enterprise-level managed services including cloud, security, and network solutions
  • Spearheaded critical network architecture improvements achieving 99.9% uptime across client infrastructure
  • Designed and implemented scalable network templates for 50+ site enterprises, including VLAN, VPN, and SD-WAN configurations
  • Led complex cloud migration projects across AWS, Azure, and Google Cloud platforms, managing virtual desktop infrastructure and RDS farm deployments
  • Developed and executed network security enhancement initiatives, reducing security incidents by 40%
  • Established comprehensive technical documentation framework and mentored Tier 1-3 support teams
  • Leading MSP providing enterprise-level managed services including cloud, security, and network solutions

Support Manager

AllPro Technologies
01.2020 - 03.2021
  • Led and mentored a team of 10+ technical support specialists, improving team efficiency by 25%
  • Redesigned help desk procedures, reducing average ticket resolution time by 30%
  • Served as final escalation point for complex technical issues, maintaining 98% customer satisfaction rate

System Engineer

Procter & Gamble
10.2018 - 01.2020
  • Architected and deployed standardized system images across global infrastructure of 5000+ endpoints
  • Led laboratory computing systems upgrade project, completing implementation 15% under budget
  • Streamlined software package deployment process, reducing deployment time by 40%

IT Field Technician

Fifth-Third Bank
01.2015 - 09.2018
  • Managed hardware and software support for 200+ users across multiple banking locations
  • Achieved average response time of under 30 minutes for critical system issues
  • Implemented automated troubleshooting procedures, increasing first-call resolution rate by 35%

Education

Computer Science -

Sinclair College
05-2018

Skills

  • Data center networking
  • Firewall configuration and management
  • LAN switching technologies
  • Layer-2/3 protocols
  • IP addressing and subnetting
  • Network Security
  • System Architecture
  • Virtualization technologies
  • Data backup and recovery
  • Server management
  • Email administration

Hobbies and Interests

  • Technology enthusiast with passion for science fiction, astronomy, and emerging tech.
  • Avid traveler exploring both new technologies and destinations.

Technical certifications

  • Microsoft Azure: AZ-105 Cloud Administrator, Completed
  • Microsoft Azure: AZ-305, In Progress
  • CompTIA: Network+, Completed
  • CompTIA: A+, Completed
  • Telecommunications: 3CX Advanced Certification, Completed

Timeline

Senior Escalation & Network Engineer

CloudIT
03.2021 - Current

Support Manager

AllPro Technologies
01.2020 - 03.2021

System Engineer

Procter & Gamble
10.2018 - 01.2020

IT Field Technician

Fifth-Third Bank
01.2015 - 09.2018

Computer Science -

Sinclair College

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Dylan Miller