Dylan Miller
Ryse
Napa,USA
8
years of professional experience
Results-driven sales professional with 10+ years of experience in high-end hospitality and wine sales. Built a consistent track record of growing revenue through consultative selling, client relationship management, and team leadership at some of the world's most respected dining establishments, including a restaurant under acclaimed chef Thomas Keller's restaurant group. Skilled at translating product knowledge into measurable sales growth and memorable guest experiences, even in fast-paced, high-pressure environments.
Work History
Territory Manager
2 Months- Cultivated relationships with key clients to drive customer loyalty and retention.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
Server Captain
3 Years- Served for three years at a high-end establishment under acclaimed chef Christopher Kostow, managing service standards for a high-volume, high-end dining room.
- Served as the primary point of contact for management on event setups and service issues, ensuring smooth execution under pressure.
- Drove food and wine sales 25–50% above baseline through proactive, consultative selling with high-end clientele.
Wine Sales / Server
1 Year- Educated guests on wine selections and paired offerings with food to elevate the dining experience and increase average ticket size.
- Managed large parties independently, maintaining a seamless, high-touch experience with minimal support staff.
- Built lasting client relationships that generated repeat business and referrals.
- Helped elevate the venue's profile by supporting private events and cultivating a high-end clientele base.
Server / Event Coordinator
2 Years- Coordinated service and events at Ad Hoc, sister restaurant to The French Laundry, one of the most acclaimed restaurant groups in the world.
- Delivered a polished yet approachable dining experience for a distinguished clientele.
- Mastered a new menu and wine list daily, presenting offerings with confidence and professionalism to maintain the restaurant's exceptional standards.
Education
General Educational Development (GED) Certificate
Skills
Consultative Sales & Upselling
Client Relationship Management
Team Training & Mentoring
Event Coordination
Process Evaluation & Troubleshooting
Written & Verbal Communication
Performs Well Under Pressure
Customer relationship management
Goals and performance
ADDITIONAL EXPERIENCE
- Assistant Instructor, Children's Jiu Jitsu (Ages 4–7)
- Carlson Gracie Napa Valley — Napa, CA
- Assist in leading jiu jitsu instruction for young children, reinforcing discipline, focus, and confidence through age-appropriate coaching.
- Communicate clearly with both children and parents, adapting teaching style to different learning paces and personalities.
Timeline
Territory Manager
Ryse
06.2026 - CurrentRead More
Server Captain
The Charter Oak Restaurant Group
01.2023 - 01.2026Read More
Wine Sales / Server
Woodstock Winery
01.2021 - 01.2022Read More
Server / Event Coordinator
Ad Hoc, Thomas Keller Restaurant Group
01.2019 - 01.2021Read More
General Educational Development (GED) Certificate
Read More