- Camping
- Watching Movies and TV Shows
- Auto Repair/Restoration
- Family time
- Fishing
- Video Games
Dylan Mourer
Casnovia
Summary
Dedicated professional with strong customer service skills and a focus on relationship building. Proven ability to enhance customer satisfaction and effectively communicate service solutions.
Motivated leader with extensive experience in team training and development. Skilled in conflict resolution and attention to detail, driving operational excellence while fostering a collaborative team environment for enhanced performance.
Overview
14
14
years of professional experience
Work History
Rover
Greenix Pest Control
Grand Rapids, MI
05.2023 - Current
- Conducted routine inspections to identify pest issues and recommend appropriate treatment options.
- Collaborated with technicians to execute pest control treatments effectively and efficiently.
- Assisted in training new team members on safety protocols and operational procedures.
- Enhanced customer satisfaction through effective communication and timely follow-ups on service inquiries.
- Applied pesticides according to safety regulations and environmental guidelines.
- Educated and advised customers on preventive measures to reduce pest infestations.
Branch Manager
Valvoline Instant Oil Change
Grand Rapids, MI
03.2020 - 03.2022
- Oversaw daily branch operations to ensure efficiency and compliance with company policies.
- Developed and implemented strategies to enhance customer service and satisfaction levels.
- Trained and mentored staff, fostering a collaborative team environment and improving performance.
- Analyzed branch performance metrics to identify areas for improvement and drive operational excellence.
Order Picker
Menards
Comstock Park, MI
04.2019 - 02.2020
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Selected and packed orders accurately for timely shipment to customers.
- Conducted inventory counts to maintain stock accuracy and prevent discrepancies.
- Collaborated with team members to optimize workflow and improve order processing times.
M1A1 Abrams Tank Crewman
Army National Gaurd
Southern Pines, NC
01.2012 - 01.2020
- Operated M1A1 Abrams tank in diverse environments, ensuring mission readiness and equipment functionality.
- Conducted comprehensive vehicle maintenance, troubleshooting mechanical issues to enhance operational efficiency.
- Collaborated with crew members to execute tactical maneuvers during training exercises and live operations.
- Trained junior crew members on tank operation protocols, fostering skill development and teamwork.
Education
High School Diploma -
Southwestern Randolph High School
Asheboro, NC06-2012
Skills
- Dependable and reliable
- Safety protocols
- Chemicals handling
- Bed bug treatments
- Relationship building
- Conflict resolution
- Motivating teams
- Customer service
- Customer relationships
- Attention to detail
Interests
Timeline
Rover
Greenix Pest Control
05.2023 - Current
Branch Manager
Valvoline Instant Oil Change
03.2020 - 03.2022
Order Picker
Menards
04.2019 - 02.2020
M1A1 Abrams Tank Crewman
Army National Gaurd
01.2012 - 01.2020
High School Diploma -
Southwestern Randolph High School