Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Dylan Mourer

Dylan Mourer

Casnovia

Summary

Dedicated professional with strong customer service skills and a focus on relationship building. Proven ability to enhance customer satisfaction and effectively communicate service solutions.

Motivated leader with extensive experience in team training and development. Skilled in conflict resolution and attention to detail, driving operational excellence while fostering a collaborative team environment for enhanced performance.

Overview

14
14
years of professional experience

Work History

Rover

Greenix Pest Control
Grand Rapids, MI
05.2023 - Current
  • Conducted routine inspections to identify pest issues and recommend appropriate treatment options.
  • Collaborated with technicians to execute pest control treatments effectively and efficiently.
  • Assisted in training new team members on safety protocols and operational procedures.
  • Enhanced customer satisfaction through effective communication and timely follow-ups on service inquiries.
  • Applied pesticides according to safety regulations and environmental guidelines.
  • Educated and advised customers on preventive measures to reduce pest infestations.

Branch Manager

Valvoline Instant Oil Change
Grand Rapids, MI
03.2020 - 03.2022
  • Oversaw daily branch operations to ensure efficiency and compliance with company policies.
  • Developed and implemented strategies to enhance customer service and satisfaction levels.
  • Trained and mentored staff, fostering a collaborative team environment and improving performance.
  • Analyzed branch performance metrics to identify areas for improvement and drive operational excellence.

Order Picker

Menards
Comstock Park, MI
04.2019 - 02.2020
  • Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
  • Selected and packed orders accurately for timely shipment to customers.
  • Conducted inventory counts to maintain stock accuracy and prevent discrepancies.
  • Collaborated with team members to optimize workflow and improve order processing times.

M1A1 Abrams Tank Crewman

Army National Gaurd
Southern Pines, NC
01.2012 - 01.2020
  • Operated M1A1 Abrams tank in diverse environments, ensuring mission readiness and equipment functionality.
  • Conducted comprehensive vehicle maintenance, troubleshooting mechanical issues to enhance operational efficiency.
  • Collaborated with crew members to execute tactical maneuvers during training exercises and live operations.
  • Trained junior crew members on tank operation protocols, fostering skill development and teamwork.

Education

High School Diploma -

Southwestern Randolph High School
Asheboro, NC
06-2012

Skills

  • Dependable and reliable
  • Safety protocols
  • Chemicals handling
  • Bed bug treatments
  • Relationship building
  • Conflict resolution
  • Motivating teams
  • Customer service
  • Customer relationships
  • Attention to detail

Interests

  • Camping
  • Watching Movies and TV Shows
  • Auto Repair/Restoration
  • Family time
  • Fishing
  • Video Games

Timeline

Rover

Greenix Pest Control
05.2023 - Current

Branch Manager

Valvoline Instant Oil Change
03.2020 - 03.2022

Order Picker

Menards
04.2019 - 02.2020

M1A1 Abrams Tank Crewman

Army National Gaurd
01.2012 - 01.2020

High School Diploma -

Southwestern Randolph High School
Dylan Mourer