DYLAN MUNIZ
Sherman
Summary
Result-driven and customer-focused professional with experience in customer account management, insurance management, billing resolutions, claim management, and conflict resolution. Demonstrated excellence in communication, negotiation, and time management skills. Possesses a strong attention to detail and goal-setting abilities. Proven track record of providing exceptional customer service and working collaboratively with teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Account And Insurance Specialist
Capio Partners
09.2022 - Current
- Handle customer accounts to try and find solutions to their hospital bills.
- Demonstrated excellent time management abilities by completing assigned tasks ahead of schedule.
- Provided timely responses to customer inquiries, ensuring customer satisfaction.
- Provided best consumer experience and gave options to all customers trying to resolve their accounts.
- Staying compliant with call flow and rules while explaining to consumers what their account is and what they are being billed for.
- Processed transactions accurately while ensuring compliance with applicable laws and regulations.
- Demonstrated excellent communication, negotiation, and organizational skills in managing accounts receivable and payable.
- Speak to insurance carriers and attorneys about patients accounts to gather insurance information to process and pay claims
- Use medical terminology for accurate record keeping, billing and research and ensuring patient safety by working and managing their accounts correctly and precisely.
- Research and handle patient's accounts related to general hospital visits, work claims, auto claims and crime victims compensation claims.
- Accurately review patient's accounts and medical details to send correct correspondence to them about hospital visits and the resolution to them.
Landscaper
Landscaping in sherman area
03.2019 - 09.2022
- Utilized power mowers and trimmers to maintain landscaping.
- Mostly did landscaping in sherman area, few times in denison.
- Provided exceptional customer service by addressing any concerns promptly.
Morning Shift Manager
Popeyes
07.2017 - 12.2018
- Monitored stock levels in order to maintain adequate supplies for the morning shift.
- Provided customers with product information and resolved inquiries in a professional manner.
- Assisted my employees with orders in drive thru and lobby, packaging orders, taking orders and ensure customers received them in an appropriate time and didnt wait too long.
- Implemented inventory control measures to reduce losses due to mismanagement.
- Received truck once a week every tuesday morning.i had to receive the products and made sure we received everything we order.
Education
High School Diploma - undefined
Sherman High school
Sherman, TX05.2018
Skills
- Excellent communication
- Goal setting
- Customer relationship management
- Attention to detail
- Account Administration
- Billing resolutions
- Conflict resolution
- Team collaboration
- Claims management
- Medical terminology
- Insurance Knowledge
Certification
Bilingual Spanish/English
LANGUAGES
Spanish
Bilingual
Timeline
Customer Account And Insurance Specialist
Capio Partners
09.2022 - Current
Landscaper
Landscaping in sherman area
03.2019 - 09.2022
Morning Shift Manager
Popeyes
07.2017 - 12.2018
High School Diploma - undefined
Sherman High school