Dylan Murph
Plano
Summary
Motivated and hard-working hospitality professional seeking a leadership role to apply strong communication, quick decision-making, and customer service expertise. Dedicated to long-term growth within a company, and committed to delivering exceptional guest experiences, while fostering team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Andy B's
Denton
03.2025 - 06.2025
- Delivered exceptional service to groups of over eight guests, ensuring accuracy and quality.
- Managed high-volume shifts for large parties of up to 20 guests while driving upsell opportunities.
- Processed orders and payments swiftly in a fast-paced environment, adhering to food and alcohol safety standards.
- Executed opening and closing duties, including dining area setup and supply restocking.
- Operated POS terminals to input orders, split bills, and calculate totals efficiently.
Group Host / Team Lead / Supervisor
Pinstack
Plano
02.2022 - 01.2023
- Achieved two promotions within one year to team lead and supervisor roles.
- Hosted approximately 90 to 100 high-profile events, including celebrities.
- Led operations for large events by coordinating food service and delegating tasks.
- Handled customer inquiries and resolved issues promptly and professionally.
- Monitored dining room activity to ensure enjoyable guest experiences.
- Collaborated with team members to improve service efficiency.
- Applied strong problem-solving skills to ensure seamless event execution.
- Communicated effectively during events using limited walkie-talkie channels.
Education
Bachelor’s - Hospitality Management
University of North Texas
Denton, TX06.2026
Skills
- Leadership and teamwork
- Customer service excellence
- Event coordination
- Problem-solving and decision-making
- Communication and adaptability
- Motivation and integrity
- Emotional intelligence
Affiliations
Club Management Association of America (CMAA), Member
Certification
- Food Handler, In Progress, Learn2Serve
- TABC Certification, In Progress, Texas Alcoholic Beverage Commission
Volunteer Experience
- Prestonwood Baptist Church, Choir Mission Trip, Denver – Supported local homelessness outreach through service projects and community engagement.
- Beach Camp, Children’s Camp Volunteer, 07/01/21, Led games, activities, and faith-based programs for children while supporting other service teams with painting, food distribution, and community assistance.
References
References available upon request.
Timeline
Server
Andy B's
03.2025 - 06.2025
Group Host / Team Lead / Supervisor
Pinstack
02.2022 - 01.2023
Bachelor’s - Hospitality Management
University of North Texas