Dylan Namata
Upper Marlboro,MD
Summary
Dynamic and reliable professional with a proven track record at Microsoft, where I enhanced customer service and problem-solving skills. Excelled in teamwork and collaboration, significantly improving workplace safety and efficiency. Skilled in using both power tools and providing top-notch service, demonstrating exceptional attention to detail and the ability to prioritize tasks effectively.
Overview
3
3
years of professional experience
Work History
Apprentice
Digital Connections, Inc
08.2023 - 05.2024
- Prepared worksite by setting up required tools and supplies.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
Customer Service Representative
Microsoft
10.2021 - 11.2022
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Highschool Diploma -
Largo High School
Upper Marlboro, MDCyber Security - IT Network Security
School of Technology & Arts
Laurel, MDSkills
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Safety awareness
- Customer Service
- Attention to Detail
- Work Prioritization
- Finish work
- Decision-Making
- Reliability
Timeline
Apprentice
Digital Connections, Inc
08.2023 - 05.2024
Customer Service Representative
Microsoft
10.2021 - 11.2022
Highschool Diploma -
Largo High School
Cyber Security - IT Network Security
School of Technology & Arts
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